Keshunda Jones
Yazoo City
Summary
Highly motivated customer services representative with work experience and great interpersonal skills. Active listener and effective communicator seeking to use my skills and abilities to provide prompt, accurate and resolution to clients/customers.
Overview
2
2
years of professional experience
Work History
Certified Nursing Assistant
Martha Coker Green Houses
02.2022 - 10.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Work From Home Agent
Teleperformance WellCare Of Georgia
10.2021 - 01.2022
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Certified Nursing Assistant
Yazoo Health & Rehabilitation
12.2020 - 10.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS06.2020
Skills
- Patient Relations
- Electronic Charting
- Observing Responses
- Patient-Focused Care
- Tech Savvy
- Customer Services
- Dependable
- Problem Resolution
- Information Security
- Inbound and Outbound Calling
Timeline
Certified Nursing Assistant
Martha Coker Green Houses
02.2022 - 10.2022
Work From Home Agent
Teleperformance WellCare Of Georgia
10.2021 - 01.2022
Certified Nursing Assistant
Yazoo Health & Rehabilitation
12.2020 - 10.2021
High School Diploma -
Yazoo City High School
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