KeShun L. James
Red Oak,TX
Overview
9
9
years of professional experience
Work History
U-Haul Customer Support Technician
Uhaul Moving And Storage
Dallas, TX
11.2021 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Arranged items at destination according to customer requests and instructions.
Security Officer
Allied Universal Security Services
Dallas, TX
05.2019 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Call Center Lead Maker
Equita Financial Services
08.2015 - 05.2019
- Managed Inbound/outbound calls
- Set appointments for sale agents(mortgage/life insurance)
- Handle high call volumes
- Greeted customers with energy and enthusiasm
- Advised on company information
- Built sustainable relationships and trust with customers through open and interactive communication
- Maintained positive and empathetic attitude towards customers
- Meet targets and call handling quotas
- Followed communication procedures, guidelines, and policies
Education
Barber Licensing -
Texas Barber College And Hairstyling School
Dallas, TX06.2015
High School Diploma -
W.W Samuell High School Dallas
Dallas, TX06.2013
Skills
Self-motivated professional
- Flexible & Adaptable
- Customer Service
- Efficient and Detail-Oriented
- Ability to Work Independently
- Patient and Empathetic
- Policy and Procedure Adherence
- Ability To Multitask
- Driving and Transportation
- Maintenance Requirements
Timeline
U-Haul Customer Support Technician
Uhaul Moving And Storage
11.2021 - Current
Security Officer
Allied Universal Security Services
05.2019 - 11.2021
Call Center Lead Maker
Equita Financial Services
08.2015 - 05.2019
Barber Licensing -
Texas Barber College And Hairstyling School
High School Diploma -
W.W Samuell High School Dallas