Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexcia Clemons

Lawrenceville,GA

Summary

Service-oriented Customer Support Representative with 6+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

12
12
years of professional experience

Work History

Customer Support Representative

Peachtree Heating And Air
Duluth, GA
01.2021 - Current
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Addressed client inquiries and updated database information.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.

Customer Service Agent

Chime Solutions
Morrow, GA
06.2017 - 12.2020
  • Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Answered average of 95 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.

Front Desk Receptionist

Henry County Government
McDonough, GA
03.2014 - 04.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.

Intern

Henry County Government
McDonough, GA
09.2011 - 11.2014
  • Answered incoming telephone calls, took down messages and provided information.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Sorted and classified files according to content, purpose, user criteria and alphabetical or numerical order.

Education

High School Diploma -

Henry County High School
Mcdonough, GA
03.2013

Skills

  • Customer service expert
  • Documentation and reporting
  • Community engagement
  • Verbal Communication
  • Data recovery
  • Multitasking abilities
  • Compassion
  • Critical thinking
  • Flexible & Adaptable
  • Self-motivated professional
  • Adaptability
  • Reading comprehension

Timeline

Customer Support Representative

Peachtree Heating And Air
01.2021 - Current

Customer Service Agent

Chime Solutions
06.2017 - 12.2020

Front Desk Receptionist

Henry County Government
03.2014 - 04.2017

Intern

Henry County Government
09.2011 - 11.2014

High School Diploma -

Henry County High School

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