Ke’Shyia Clay
Wilmington,DE
Summary
Dynamic and compassionate healthcare professional with a proven track record at Christiana Care Health System, excelling in patient care and administrative efficiency. Skilled in HIPAA compliance and customer service, I significantly enhanced patient satisfaction and operational workflow. Demonstrated expertise in medical terminology and direct patient care, fostering trust and safety in clinical environments. Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
9
9
years of professional experience
Work History
Dietary Aide
ACTS Retirement-Life Community
Wilmington, DE
04.2016 - 10.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Office Assistant
Christiana Care Health System
Wilmington, DE
05.2022 - 09.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Medical Assistant
Christiana Care Health System
Hockessin, DE
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Covid Tester
Curative Medical
Wilmington, DE
10.2020 - 10.2021
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
Education
Some College - Nursing
Delaware Technical Community College
DEHigh School Diploma -
Concord High School
Wilmington, DE06.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
Timeline
Medical Assistant
Christiana Care Health System
11.2023 - Current
Office Assistant
Christiana Care Health System
05.2022 - 09.2023
Covid Tester
Curative Medical
10.2020 - 10.2021
Dietary Aide
ACTS Retirement-Life Community
04.2016 - 10.2024
Some College - Nursing
Delaware Technical Community College
High School Diploma -
Concord High School