Kesia Brown

Provided immediate emotional support, de-escalation, and crisis intervention to individuals and families in acute distress, including those impacted by natural disasters. Ensured client safety, connected them with emergency resources, and maintained professional documentation and collaboration with support networks.

• Delivered trauma-informed, culturally sensitive crisis counseling for individuals experiencing mental health emergencies and disaster-related trauma.
• Conducted risk assessments and developed safety plans for high-risk clients, including those affected by loss, displacement, or environmental crises.
• Supported families and communities during natural disasters by providing on-site.
• Maintained accurate, confidential case documentation in accordance with HIPAA and organizational policies.
• Collaborated with emergency responders, shelters, and social service agencies to facilitate crisis response and long-term support.

• Assisted in developing and scheduling content for social media platforms, email campaigns, and blog posts.
• Conducted market research to support campaign planning, competitive analysis, and target audience insights.
• Helped coordinate marketing events, promotions, and product launches both online and in person.
• Monitored campaign performance using tools like Google Analytics and social media insights, compiling reports for internal review.
• Collaborated with cross-functional teams to maintain brand consistency and support marketing initiatives.

• Supervised, trained, and scheduled a team of attendants to ensure smooth workflow and consistent service.
• Managed inventory, supply ordering, and maintenance of car wash equipment to prevent downtime and maintain safety standards.
• Resolved customer complaints professionally and ensured positive customer experiences.
• Tracked sales, performance metrics, and daily cash handling to meet revenue and efficiency targets.
• Implemented and enforced safety, cleanliness, and service protocols in line with company policies.

• Scheduled, organized, and led build day events, ensuring tools, materials, and site prep were completed in advance.
• Welcomed and briefed volunteers on safety protocols, daily goals, and construction tasks.
• Acted as a liaison between volunteers, construction leads, and program staff to address onsite needs and updates.
• Maintained accurate records of volunteer hours, attendance, and project progress.
• Promoted a positive, inclusive atmosphere while reinforcing safety and efficiency on the build site.