Kesia Watson
Atlanta ,GA
Summary
Highly organized and efficient professional with years of experience optimizing productivity, conducting thorough investigations, analyzing complex data, and communicating findings clearly. Seeking to transition my strong analytical and problem-solving abilities to a career in insurance as a claims adjuster.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Specialist
ALP Plumbing LLC
01.2023 - 01.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
Training Coordinator
Mortgage Right
08.2021 - 06.2022
- Liaise with managers to determine training needs and schedule training sessions
- Provided training/instructions on how to troubleshoot system applications to increase productivity and minimize downtime
- Developed 5+ training videos, modules, and educational materials using Ispring Suite Max,Microsoft Teams, and Powerpoint for new hires, reducing Helpdesk ticket submission by 40%
- Provided technical and customer service support for 8 Loan Officers and 4 Branch Managers
Mortgage Loan Partner
AmCap Mortgage
01.2021 - 08.2021
- Serve as the primary contact and liaison between clients, branch manager, and assigned mortgage loan originator
- Follow up and respond to customer and in-house inquiries on transactions as needed in order to provide superior customer service
- Review all loan package documentation for discrepancies, omissions, and income calculation increasing loan approvals by 20%
- Responsible for sourcing and developing client relationships and referrals using branch personnel to capitalize on cross-selling opportunities
Mortgage Loan Originator
Legacy Home Loans
02.2020 - 11.2020
- Participated in networking through professional organizations to build brand awareness and market loan products
- Develop 40+ realtors, builders, professional, & personal contacts
- Originated and serviced $900,000 in mortgage loans
- Made sales calls on potential or existing customers to develop new business or retain existing business increasing profit by 13%
Mortgage Loan Originator
AmeriSave Mortgage
09.2019 - 02.2020
- Provide underwriting with complete and accurate refinance loan applications
- Utilized training materials, reference tools, and other resources to provide accurate up to-date refinance loan program/policy information to clients and partners
- Made sales calls for refinance applicants to develop new business or retain existing business
Communications Coordinator
City of Atlanta, Department of Parks & Recreation
05.2017 - 05.2018
- Identify and develop relationships with media personnel, community partners and agencies to promote our services and events
- Maintain social media accounts including content creation increasing engagement by 80%
- Increased enrollment in after school programs by 22%
- Write and Publish website, blog, and email newsletter content
Administrative Assistant
City of Atlanta, Municipal Clerks Office
08.2016 - 05.2017
- Produce and distribute correspondence memos, letters, faxes, and forms
- Develop and maintain a filing system
- Research and creates presentations
- Contribute to team effort by accomplishing related results as needed
Education
Bachelors - Business Administration
Howard University
Washington, DC05-2016
Skills
- Data Management
- Data Entry
- Time Management
- Technical Support
- Team Leadership
- Learning Management Systems
- Process Improvement
- Building charts & graphs
- Pivot tables and reporting
- VLookup
- MS Excel
Certification
Resident Adjuster- Casualty & Property
License No: 3787949
Timeline
Billing Specialist
ALP Plumbing LLC
01.2023 - 01.2025
Training Coordinator
Mortgage Right
08.2021 - 06.2022
Mortgage Loan Partner
AmCap Mortgage
01.2021 - 08.2021
Mortgage Loan Originator
Legacy Home Loans
02.2020 - 11.2020
Mortgage Loan Originator
AmeriSave Mortgage
09.2019 - 02.2020
Communications Coordinator
City of Atlanta, Department of Parks & Recreation
05.2017 - 05.2018
Administrative Assistant
City of Atlanta, Municipal Clerks Office
08.2016 - 05.2017
Bachelors - Business Administration
Howard University
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