Kesian Tunley

As an ramp supervisor I oversee the day-to-day operations, ensuring the safety of efficient loading and unloading of aircraft, package handling, aircraft servicing, and overall ground support activities while adhering to all safety regulations and company standards, including training and supervising a team of ramp agents to maintain on-time departures and arrivals.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Increased customer loyalty with exceptional communication skills and personalized service.

• Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
• Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
• Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
• Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
• Mentored junior cashiers, providing guidance on best practices and company policies.
• Communicated with customers and team members to solve problems.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained team members on cash register operation and cash handling.