Kesler Anderson
Huntsville,TX
Summary
Dynamic individual with hands-on experience in ICIMS, WorkForce Manager, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Admin/Mentor
HEB
Huntsville, TX
07.2024 - Current
- Mentored new team members on customer service best practices and company policies.
- Provided guidance to peers, enhancing their skills in problem resolution techniques.
- Manage files and confidential information
- Manage scheduling and resource allocation to support operational workflows effectively.
- Resolved complex customer issues, enhancing overall satisfaction and loyalty levels.
- Accomplished multiple tasks within established timeframes.
CSA, Checker, Service Lead
HEB
Stevens Ranch
12.2023 - 07.2024
- Developed a compassionate approach to people, a business-oriented mindset, and a commitment to delivering outcomes.
- Address customer inquiries promptly, providing clear and accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed transactions efficiently, ensuring a seamless checkout experience for customers.
- Improved customer satisfaction by resolving issues promptly and effectively during checkout.
Customer Service Representative
Dominos Pizza
Castroville
05.2022 - 12.2023
- Assisted in daily operations of a corporate chain environment. Developed effective time management skills. Adapted quickly to changing situations and made prompt decisions. Prioritized customer satisfaction in all interactions.
Fry Cook/Customer Service
Red Cove Cafe & Marina
Medina Lake
01.2019 - 01.2021
- Assisted in maintaining a fast-paced kitchen environment. Supported cooking operations and customer interactions. Counted currency, managed inventory, and maintained cleanliness. Helped resolve customer issues and fostered social engagement.
Education
High School Diploma -
Medina Valley High School
Castroville05-2023
Skills
- Approachable and open to networking
- Dedicated to achieving results
- Proficient in fostering a positive work environment
- Efficient time utilization
- Effective team contributor
- Organization
- Stress management
- Scheduling
- Customer support
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Completed payroll for Partners
- Implemented planning strategy's from San Antonio, which resulted in increased company efficiency and productivity.
- Awarded "Partner of the Month" for delivering outstanding customer and store support.
Certification
- Money Service Business
(Business Center and Bookkeeping certified)
- Alcohol Sellers Training certified
Timeline
Service Admin/Mentor
HEB
07.2024 - Current
CSA, Checker, Service Lead
HEB
12.2023 - 07.2024
Customer Service Representative
Dominos Pizza
05.2022 - 12.2023
Fry Cook/Customer Service
Red Cove Cafe & Marina
01.2019 - 01.2021
High School Diploma -
Medina Valley High School