Kesley Hill
Dallas,TX
Summary
Experienced team leader with a extensive background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Senior Case Manager
Cardinal Health
Dallas, TX
07.2025 - Current
- Served as case care coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion while maintaining a 100% monthly metric average.
- Coordinated multi-disciplinary teams including healthcare professionals and businesses to provide comprehensive support to clients.
- Spearheaded initiatives while successfully streamlining workflows within the department to increase high-quality services and performance metrics.
- Increased retention and patient satisfaction by providing exceptional customer service and diligence in resolving issues.
Member Services Team Lead
Belonging Medical Group
03.2024 - Current
- Managed appointment scheduling while overseeing physician calendar.
- Oversaw ongoing training processes for new team members, helping build a skilled workforce committed to delivering excellent results for our organization's members.
- Supported cross-departmental initiatives aimed at streamlining processes related to membership maintenance or renewal.
- Provided regular coaching and feedback to team members, fostering a culture of continuous improvement.
- Spearheaded initiatives aimed at expanding departmental capabilities through strategic internal partnerships or external collaborations.
BRAND SUPERVISOR
American Express
11.2023 - 03.2024
- Evaluated campaign effectiveness by analyzing data, identifying areas for improvement, and adjusting strategies accordingly.
- Remote Associate with 97 % sales average conversion
- Improved team performance by conducting regular training sessions and providing constructive feedback to brand ambassadors.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Lead Patient Care Coordinator
Christus Health ER
06.2022 - 11.2023
- Streamlined the admissions process for patients by efficiently managing enrollment materials and accurately entering data into the system
- Facilitated chart information via physicians and clinical staff.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Obtained payments, insurance information, and identification.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
PATIENT ADVOCATE LEAD
Hospitality Health ER
05.2019 - 04.2022
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Worked alongside physicians to ensure the completion of procedural medical treatments tailored to each patient/ assisted with capturing vitals, monitoring stats, and updating charts during physical evaluations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Assisted patients in navigating complex insurance processes.
SENIOR RESIDENT ASSISTANT
University of New Orleans
05.2017 - 04.2019
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Coordinated occupancy leases and residential accounts for the residents of Privateer Place Apartments
- Created and implemented social, educational, and recreational programs for residents
- Assisted in the development of departmental policies and procedures by providing input based on personal expertise and experience, ensuring alignment with best practices in the field.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Resident Assistant services, contributing valuable insights based on firsthand experience during daily operations.
Skills
- Team collaboration and leadership
- Sales expertise
- Workflow optimization
- Account management
Timeline
Senior Case Manager
Cardinal Health
07.2025 - Current
Member Services Team Lead
Belonging Medical Group
03.2024 - Current
BRAND SUPERVISOR
American Express
11.2023 - 03.2024
Lead Patient Care Coordinator
Christus Health ER
06.2022 - 11.2023
PATIENT ADVOCATE LEAD
Hospitality Health ER
05.2019 - 04.2022
SENIOR RESIDENT ASSISTANT
University of New Orleans
05.2017 - 04.2019