Chanel Murphy-Gibson
Brooklyn,NY
Summary
Experienced Senior Case Manager and Housing Specialist with over 6 years of expertise in supporting homeless populations through housing placement, resource coordination, and individualized care planning. Skilled in building partnerships with landlords, real estate brokers, and healthcare providers to ensure housing readiness and client success. Strong communicator with a proven ability to manage complex cases, provide referrals, and advocate for underserved communities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Case Manager
CUCS
10.2022 - Current
- Lead housing readiness programs, including training and development of permanent housing options in public and private sectors
- Collaborate with healthcare providers, mental health professionals, and vocational services to ensure comprehensive client care
- Develop and maintain individualized care plans, case documentation, and progress notes
- Provide referrals to health, mental health, and vocational resources to support client goals
- Provided safety planning, crisis intervention and case management to clients.
Senior Case Manager / Housing
Services for the Underserved
01.2019 - Current
- Identify and secure housing opportunities by establishing relationships with real estate brokers and landlords
- Maintain an active database of housing resources and leads to support client needs
- Conduct medical health risk assessments, goal planning, and care plan development for clients
- Serve as a case manager, providing referrals for substance abuse counseling, mental health services, and homeless support programs
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
House Manager
Services for the Underserved
01.2018 - 01.2019
- Supervised and trained staff to ensure program compliance and operational efficiency
- Conducted client intakes and enforced shelter rules and regulations
- Monitored clients with mental health conditions, maintained bed registries, and ensured facility safety
- Built strong relationships with law enforcement and criminal justice agencies to support client needs
Education
G.E.D. -
Grace Outreach
Bronx, NY04.2007
Skills
- Case Management
- Housing Placement & Resource Coordination
- Client Advocacy & Referrals
- Partnership Development
- Time Management & Team Collaboration
- Leadership & Self-Motivation
Certifications And Achievements
- First Aid/CPR Certified
- Notary Public
Certification
- CNP - Certified Notary Public
- First Aid Certification – American Red Cross or other authorized providers.
- Food Handler's Permit/License- County or city public health departments.
Timeline
Senior Case Manager
CUCS
10.2022 - Current
Senior Case Manager / Housing
Services for the Underserved
01.2019 - Current
House Manager
Services for the Underserved
01.2018 - 01.2019
G.E.D. -
Grace Outreach
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