Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Horacio "Freddie" Soltero

Rosemead,CA

Summary


Empathetic Senior Case Manager with 20 years of experience in Complex Personal Injury Cases. Trains and guides lower-level simple soft tissue Case Managers in resolving client needs effectively, simultaneously engaging personally in work product and client relations. Compassionate professional giving back to community through service to others. Baseball Coach for the last 10 years to under privileged youth in attempt to get them college opportunity through sports.

Overview

23
23
years of professional experience

Work History

Senior Case Manager

Dunham & Ramirez
05.2001 - Current

With over twenty years of experience I've come across it all. Currently I oversee the training of new assistants. Lead a team of assistants ensuring we are taking care of the clients needs in the most respectful and timely manner. We handle the case from the initial screening, the Property Damage resolution. And setting up the proper treatment for the client in order to drive the economic value of the Bodily Injury damages. Personally handle the Complex Injury Cases to Resolution or up to Litigation. Specialist for the firm.

Education

Associate of Arts -

Rio Hondo College
Whittier, CA
05.1999

Skills

  • Community Resources
  • Client Advocacy
  • Care Coordination
  • Insurance collaboration
  • Outreach Programs
  • Positive Attitude
  • Problem-Solving
  • Organization and Multitasking
  • Case Documentation
  • Decision-Making
  • Relationship Building
  • Patient support
  • Case Management Tracking
  • Patient Assessments
  • Patient Management
  • Staff Management
  • Crisis Intervention
  • Annual Case Reviews
  • MS Office
  • Email and Telephone Etiquette
  • Records Management
  • Patient Needs Assessment
  • Case Management
  • Medical Records Management
  • Performance Tracking
  • Treatment Planning
  • Community Outreach
  • Staff education and training
  • Fundraising coordination

Accomplishments

    Successful in bringing full value settlements on complex cases for the clients that have turned away from previous firms.

  • Collaborated with team of Ten with the use of case law.
  • Supervised team of 10 staff members.
  • Achieved organization of pre litigation files by introducing MerusCase Software.

Languages

Spanish
Professional Working

Timeline

Senior Case Manager

Dunham & Ramirez
05.2001 - Current

Associate of Arts -

Rio Hondo College

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Horacio "Freddie" Soltero