VICTORIA White
SAN ANTONIO
Summary
Dynamic Senior Case Manager at Davis Law Firm with expertise in crisis intervention and client advocacy. Proven track record of enhancing client outcomes through tailored case management plans and effective resource allocation. Skilled in community outreach and conflict resolution, fostering strong partnerships to streamline processes and improve service delivery.
Overview
11
11
years of professional experience
Work History
Senior Case Manager
Davis Law Firm
08.2017 - Current
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Provided safety planning, crisis intervention and case management to clients.
- Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.
- Provided key insight and suggestions for the implementation of FileVine Case Management System, collaborating with management to achieve smooth operations.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Developed strong relationships with community partners, expanding the network of available resources for clients.
- Reduced client wait times with effective prioritization and time management strategies.
- Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
- Mentored junior case managers to enhance their skill sets and promote professional growth.
- Streamlined case processes for increased efficiency and accelerated resolutions.
- Notary Public
Case Manager
Wayne Wright
03.2017 - 07.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Notary Public
Office Manager
The Law Offices of Douglas Kappmeyer
02.2014 - 05.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Assisted in drafting motions
- Coordinated and set hearings
- Calendering key deadlines
- Bond services
- Notary Public
Education
Associates Of Legal Studies - Legal Studies
Brown Mackie College
San Antonio, TXSkills
- Case management
- Crisis intervention
- Client advocacy
- Resource allocation
- Community outreach
- Conflict resolution
- Process improvement
- Community resources
- Critical thinking
- Clear communication
Accomplishments
Instrumental in obtaining the top 5 settlements while an employee of the Davis Law Firm: $1,500,000.00, $950,000.00, $750,000.00, $600,000.00 & $500,000.00 all in pre-litigation.
Utilized my skills of legal education, persuasion and the law, to have clients medical bills waived in accordance to the laws of Texas. This took place under the guidance and advice of my supervising attorney.
Timeline
Senior Case Manager
Davis Law Firm
08.2017 - Current
Case Manager
Wayne Wright
03.2017 - 07.2017
Office Manager
The Law Offices of Douglas Kappmeyer
02.2014 - 05.2017
Associates Of Legal Studies - Legal Studies
Brown Mackie College
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