Kesli Tengan
Honolulu,HI
Summary
Dedicated professional specializing in service optimization and effective communication. Known for developing tailored solutions and enhancing customer satisfaction, contributing to significant account growth and retention in competitive environments.
Overview
10
10
years of professional experience
Work History
Account Manager
Rimfire Imports LLC
Wailuku, Hawaii
12.2020 - Current
- Managed customer accounts by building strong relationships and identifying individual needs.
- Coordinated communication between customers and operations to meet delivery expectations.
- Led initiatives to enhance customer satisfaction and streamline service delivery processes.
- Managed majority of the customers on Oahu while striving to keep growing opportunities.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Attended trade shows and conferences as a representative of the company.
- Presented product features and advantages to potential customers during sales meetings.
- Addressed customer questions and concerns regarding products and services.
Account Manager
ChefZone
Honolulu, Hawaii
06.2016 - 12.2020
- Identified potential customers to drive growth and build trusting relationships.
- Generated leads through targeted cold calling efforts.
- Conducted market research to identify potential customers.
- Presented product features and advantages to potential customers during sales meetings.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Developed individual solutions for specific needs/capabilities and expectations.
- Ensured proper communication between customers and internal team for timely deliveries.
- Created strategies to boost revenue for both company and customer growth.
- Provided training and guidance to new Account Managers.
Education
High School Diploma -
Kalani High School
Honolulu, HI05-1995
Skills
- Customer relationship management
- Account development
- New account creation
- Retention strategies
- Proposal drafting
- Invoicing accuracy
- Vendor relations
- Service optimization
- Negotiation skills
- Team collaboration
- Prioritizing workflows
- Time management
- Training and mentoring
- Effective communication
- Verbal and written communication
- Relationship management
- Verbal and written communication
Affiliations
I like to workout to stay fit. I believe it helps me to be more productive, less stressed and able to prioritize.
Custom Section 1
- I enjoy traveling. Life is too short and there's a big world to see.
Timeline
Account Manager
Rimfire Imports LLC
12.2020 - Current
Account Manager
ChefZone
06.2016 - 12.2020
High School Diploma -
Kalani High School