Kessa Mulkey
Albany,GA
Summary
Proven Certified Nursing Assistant with a track record of enhancing patient satisfaction at The Arc of South West Georgia through expert patient care and effective communication. Skilled in HIPAA Compliance and patient relations, significantly improved quality assurance measures. Demonstrates a strong ability to address patient needs with compassion and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Nursing Assistant position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Arc of South West Georgia
11.2016 - Current
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Compassion Comfort and Care
12.2018 - 11.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
Medical Assistant
Albany Area Primary Health Care
05.2005 - 10.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
No Degree - Certified Nursing Assistant
Heritage College
Albany, GA10.2019
No Degree - Medical Assisting
Albany Technical College
Albany, GA03.1997
High School Diploma -
Calhoun County High School
Edison, GA05.1994
Skills
- Indirect Patient Care
- Patient Relations
- Quality Assurance
- Observing responses
- Medical terminology knowledge
- Documenting behaviors
- Patient Lifting
- Direct Patient Care
- Condition Monitoring
- Electronic Charting
- Collecting vital signs
- HIPAA Compliance
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Compassion Comfort and Care
12.2018 - 11.2021
Certified Nursing Assistant
The Arc of South West Georgia
11.2016 - Current
Medical Assistant
Albany Area Primary Health Care
05.2005 - 10.2013
No Degree - Certified Nursing Assistant
Heritage College
No Degree - Medical Assisting
Albany Technical College
High School Diploma -
Calhoun County High School
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