Ketara Izzard

• Managed a diverse workforce of over fifteen employees, implementing strategies that improved customer satisfaction by 60%.
• Facilitated training for thirty-five employees on new allergy procedures to mitigate cross-contamination risks.
• Guided fifteen servers in implementing upselling strategies resulting in a 18% increase in their overall PPA.
• Reviewed product quality daily and ensured employees complied with sanitation and safety regulations to safeguard one hundred patrons daily.
• Coordinated logistics for local catering events, managing setup and breakdown of event spaces for up to one hundred attendees every two months.

• Recognized as leading intern in Area T, demonstrating exceptional performance and initiative.
• Safely transported 10 customers and vehicles daily to and from their designated shop, which reduced wait times.
• Provided personalized customer service to 25 customers daily, increasing the store's Enterprise Service Quality Index score from 85 to 95.
• Implemented new policies and procedures that resulted in a 33% boost in protection product sales.
• Inspected and sanitized 30 vehicles daily to ensure customer safety and upheld clean standard

Established project control procedures such as project forecasts and cash flow projections.

• Solved complex customer relations issues creating an environment of trust while increasing customer loyalty.

• Forged and cultivated productive relationships with staff, management, vendors, and customers.

• Sustained store branding while assisting more than seventy customers daily meeting daily sales goals.