Ketely Jean Baptiste
Ocala,FL
Summary
Organized, dependable, detail-oriented team player with a positive attitude seeking a position in the customer relations field with opportunities for advancement.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Dental Assistant
Summerfield Dental Care
12.2023 - Current
- Maintained a clean and sterile work environment
- follow infection control, HiPAA, and Standard of care protocol,
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided Expanded function chairside assistance during examinations, dental procedures and dental surgeries
- Collaborate with providers and team members for schedule flow and patient experience.
- Place order and maintain office supplies
Business Assistant
Summerfield Dental Care
07.2023 - Current
- Greet and welcome patients as they enter the office.
- Managed front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
- Utilized Dentrix to schedule and confirm appointments for several providers
- Performed insurance related duties including but not limited to checking insurance, reviewing treatment plan fees with patients, reviewing payment options with patients, filing claims, following up on outstanding claims and more.
- Partnered with the providers and team to to lean and implement Heartland Dental systems.
Independent Sales /Ecommerce/ Thrift Store Owner
Self-employed
01.2019 - Current
- Launched and Managed Thrift consignment store for 18 months
- independent e-commerce store owner for over 6 years
- Utilized software's to help increase sales
- Fashion Merchandising, Marketing and graphic design
- E-commerce product Photography
- Live auction Selling on platforms like Poshmark, Whatnot, and other social media platforms.
- Established systems that help increase sales and customer retention.
- Organize, plan, and execute small projects.
EndoDontic Dental Assistant
FREeDOM CLinic Usa.Inc
11.2017 - Current
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care. Radiography, infection control. Planning, ordering, inventory, and team supervision
- Work Closely with Endo Department Director by assisting in planning, ordering, inventory, and overseeing team members.
Adjunct Faculty instructor
COLLEGE of central Florida
01.2019 - 05.2019
- Displayed professional demeanor and served as role model for students.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Worked cooperatively with other members of faculty and staff to contribute to overall institutional effectiveness.
- Increased retention of Students struggling with coursework and clinic.
Certified Dental Assistant
Cala hills Endodontics
08.2011 - 02.2019
- Supported dentists during procedures, assisting with Root Canal Therapy and Root Canal Surgeries.
- Insurance verification, clerical, infections control, sterilization, Inventory, and Ordering.
Retail Sale associate
Cracker Barrel Old Country stores inc
02.2008 - 07.2017
- Provided primary customer support to internal and external customers.
- Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to build rapport and loyalty.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
Box Office Attendant
College of Central
09.2008 - 05.2011
- Clerical Duties
- Managing and Selling Tickets
- Maintaining Green room and Accommodating Talents and their teams.
- Managing Patron Accounts. Copy Write talent contracts
Education
Technology sales course -
Course Careers
United States 03.2023 - Current
Project management fundamentals -
Courseera
N/A 02.2023 - 02.2023
Bachelor of Science - Health Science
Florida Gulf Coast University
Fort Myers, FL 06.2012 - 05.2014
Associate - Science, Management
College of Central Florida
Ocala, FL 01.2008 - 12.2011
Dental Assisting Technical diploma -
College of Central Florida
Ocala, FL 08.2010 - 08.2011
Skills
- Administrative Knowledge
- Sales Expertise
- Administrative Assistance
- Merchandizing, inventory, invoices, and vendor relations
- Clerical Support
- Ecommerce Growth Strategies
Dentrix, pbs endo, open dental, Dentrix
Sales expertise independent, retail store support, dental office support
Manage complaints and initiate resolution process
Administrative support, Maintian a professional demeanor
Merchandizing, inventory, invoices, and vendor relations
Insurance checking, and filling
Clerical and team building
Timeline
Dental Assistant
Summerfield Dental Care
12.2023 - Current
Business Assistant
Summerfield Dental Care
07.2023 - Current
Technology sales course -
Course Careers
03.2023 - Current
Project management fundamentals -
Courseera
02.2023 - 02.2023
Adjunct Faculty instructor
COLLEGE of central Florida
01.2019 - 05.2019
Independent Sales /Ecommerce/ Thrift Store Owner
Self-employed
01.2019 - Current
EndoDontic Dental Assistant
FREeDOM CLinic Usa.Inc
11.2017 - Current
Bachelor of Science - Health Science
Florida Gulf Coast University
06.2012 - 05.2014
Certified Dental Assistant
Cala hills Endodontics
08.2011 - 02.2019
Dental Assisting Technical diploma -
College of Central Florida
08.2010 - 08.2011
Box Office Attendant
College of Central
09.2008 - 05.2011
Retail Sale associate
Cracker Barrel Old Country stores inc
02.2008 - 07.2017
Associate - Science, Management
College of Central Florida
01.2008 - 12.2011