Keterrious Jones

Highly motivated professional with established track record as a subject matter expert with five years of managerial experience in operations with a focus on Customer Service, quality satisfaction, key performance indicator management, Accountability Management and recruitment. Demonstrated track record of success working with diverse populations in one-on-one and group settings. Effective motivator and communicator with inherent ability to engage all types of personalities, diffuse stressful situations, proactively resolve issues, and meet and achieve challenging goals and objectives. Innate ability to establish rapport quickly, build trust, interact with and relate to individuals on all levels. Team-oriented; consistent ability to establish and maintain solid relationships with co-workers, clients and vendors. Strong interpersonal, organizational, and analytical skills.