Ketlaine Desca
Austell,GA
Summary
Results-driven Supervisor known for highly productive and efficient task completion. Specialized in strategic planning, team leadership, and operational management.
Overview
8
8
years of professional experience
Work History
Warehouse Supervisor
Quiet Logistics
Atlanta, GA
06.2023 - Current
- Overseeing daily operations.
- Supervising 50 or more direct reports and 4 indirect reports.
- Improve outbound SLA from 65% to 90%.
- Developing and referring to performance metrics to drive team performance and business results.
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Created strategies for improving operational efficiencies in the warehouse.
- Assessed job sites to determine work needed.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Prioritized and organized tasks to efficiently accomplish service goals.
Area Manager
Amazon
Miami, FL
06.2017 - 05.2023
- Responsible for the day-to-day management of flow standards for multiple process paths, and Outbound Operations in the Miami Sort Center.
- Proactively identify and communicate technical or mechanical issues, discover the root cause, and come up with effective corrective actions for related issues.
- Supervising over 150 direct reports and one indirect report.
- Analyzed data from reports generated by Warehouse Management System software.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Administration - Business Administration, Logistics
Clayton State University
05-2022
Associate - Business Administration
Chattahoochee Technical College
Marietta, GA05-2019
Skills
- Payroll (UKG, Kronos)
- Excel, Microsoft
- WMS, Inventory Management
- SAP ERP
- OSHA compliance
- Logistics, outbound shipments, distribution operations
- Operation Procedures
- RF / Warehouse Function
- Strategic Planning and Continuous Improvement Mindset
- Team Leadership and Development
- Performance metrics
- Operational efficiency
- Fulfillment center, 3PL, sort center
- Bilingual (Haitian Creole)
- Operational reporting
- Process optimization
- Goals and performance
- Supply chain management
- Assembly and production
- Order picking and processing
Timeline
Warehouse Supervisor
Quiet Logistics
06.2023 - Current
Area Manager
Amazon
06.2017 - 05.2023
Bachelor of Administration - Business Administration, Logistics
Clayton State University
Associate - Business Administration
Chattahoochee Technical College
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