Ketrane Charles
Asbury Park,New Jersey
Summary
Caring Nursing Student possessing calm disposition and excellent crisis management abilities. Skillful in direct patient care and documenting thorough, accurate patient information and monitoring patient. Observant and conscientious collaborator with knowledge of nursing and medical terminologies paired with strong passion to help others. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shopping Team Leader
Wegmans
Ocean, NJ
08.2020 - Current
- Maintain labor
- Write schedules
- Maintain food safety standards
- Training new employees
- Handled and resolved customer issues, concerns, and transactions
- Always met or exceeded company goals
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Loaded, unloaded, moved and transferred merchandise throughout store.
Shift Lead
Ralph's Italian Ices
Asbury Park, NJ
08.2017 - Current
- Held register keys
- Trained new employees
- Handled and resolved customer issues, concerns, and transactions
- Provides a positive customer service experience with fair, friendly and courteous service
- Cash management.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
Front-End Cashier
Wegmans
Ocean, NJ
04.2017 - Current
- Assisted customers with obtaining best possible prices, advising on coupons, promotions and price-matching guarantees
- Maintained accurate cash drawers with diligent attention to cash, credit and debit transactions
- Provides a positive customer service experience with fair, friendly and courteous service
- Prevented theft at self-checkout stations by monitoring numerous registers at once
- Packed and bagged products following customers preferences
- Helped keep store operating at peak levels and assisted with opening and closing lists.
- Assisted customers in locating items throughout the store.
Simplification Coordinator
Wegmans Food Markets Ocean
Ocean, NJ
10.2021 - 01.2022
- Schedule Monthly Walks for departments to maintain Simplified work areas
- Perform walkthrough of the departments to ensure the departments are neat, organized and simplified
- Complied with company safety and risk management policies and procedures
- Creating a flowing and safe work environment for all employees
- Order supplies
- Worked closely with staff in developing professional development activities.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Prepared monthly safety performance reports for management review.
Pharmacy Technician
Wegmans
Ocean, NJ
06.2021 - 10.2021
- Handled and resolved customer issues, concerns, and transactions
- Handled prescription orders at counter, in drive-thru line and via delivery service
- Perform phone calls with insurances
- Stocked supplies and set up cash drawers to maintain readiness for day's business
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy
- Responded to pharmacy services, policies and hours questions
- Cleaned and sterilized equipment, work areas and glassware for safety.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Front -End Coordinator
Wegmans
Ocean, NJ
08.2019 - 08.2020
- Supervised work of office, administrative and customer-facing employees
- Deliver incredible customer service
- Handled and resolved customer issues, concerns, and transactions
- Motivated employees to continuously grow knowledge and enhance abilities
- Assists customers in locating products, answering questions, and handling any issues or concerns
- Immediately responds to cashiers' requests for assistance, working to ensure they are able to quickly meet the needs of customers
- Manages customer flow and traffic patterns at the Front End
- Maintains open lines of communication with the Front End Manager, Service Team Leaders, cashiers and other employees.
Recreation Junior counselor
Asbury Park Recreation
Asbury Park, Nj
06.2016 - 08.2016
- Chaperone trips and all activities
- Serve food
- Build relationships.
Education
Some College (No Degree) - LPN
Lincoln Technical Institute - Edison
Iselin, NJ04-2024
Medical Assistant Associate in Applied Science Degree (A.A.S.) - Medical Assistant -
Berkely College
01.2023
CPR & AED /BLS - Medical Assisting
Berkeley College
12-2022
Certifications : Phlebotomy -
Berkeley College
Skills
- Scheduling
- Ability to multitask
- Good communication
- Team leadership
- Reliability
- Problem solving
- Customer service
- Positive attitude
- Decision Making
- Customer Engagement
- Communication Skills
- Strong Organizational Skills
- Patient Monitoring
- Privacy and Confidentiality
- Direct Patient Care
- Basic Nursing Care
- Task Prioritization
- Patient Assessments
- Patient Feeding
- ADL Assistance
- Health Promotion
Languages
- English
- French
- Creole
References
References Available Upon Request
Certification
- Certified Phlebotomy Technician Exp: 08/06/24
- CPR & BLS Exp: 10/2025
Languages
English
Professional
French
Professional
creole
Professional
References
References available upon request.
Timeline
Simplification Coordinator
Wegmans Food Markets Ocean
10.2021 - 01.2022
Pharmacy Technician
Wegmans
06.2021 - 10.2021
Shopping Team Leader
Wegmans
08.2020 - Current
Front -End Coordinator
Wegmans
08.2019 - 08.2020
Shift Lead
Ralph's Italian Ices
08.2017 - Current
Front-End Cashier
Wegmans
04.2017 - Current
Recreation Junior counselor
Asbury Park Recreation
06.2016 - 08.2016
Some College (No Degree) - LPN
Lincoln Technical Institute - Edison
Medical Assistant Associate in Applied Science Degree (A.A.S.) - Medical Assistant -
Berkely College
CPR & AED /BLS - Medical Assisting
Berkeley College
Certifications : Phlebotomy -
Berkeley College
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