KETRENA SCOGGINS

Passionate customer-focused professional with over 20 years of experience delivering personalized, luxury level service in high-end retail, big box “brick & mortar” and online retail and for clients, corporate stakeholders and suppliers. Accomplished award-winning customer service professional recognized for cultivating and maintaining long-term client relationships. Experienced at handling sophisticated clientele with discretion, professionalism and attention to detail. Extensive exposure and experience in luxury environments with proven successes of driving customer satisfaction, customer repeat business and exceeding sales goals. Impeccable personal presentation, work ethic and a refined, warm, engaging communication style and approach essential for department and team leadership, building lasting client relationships and repeat business. Delivers high-level concierge service that creates delightful, memorable shopping experiences align with high brand standards of excellence. A proven product advisor with in-depth luxury product knowledge and a refined ability to curate, educate, story-tell, guide clients towards product selections, anticipate client needs, exceed expectations that reflect the sophisticated lifestyle and taste of the client, and prestige of the brands and luxury retail.

Presented by Walmart Corporation for excellence in sale, marketing merchandise, customer service, Walmart Business units relationships and Walmart Sr. Executive Leaders and Walmart Associate Group event collaborations. 

Presented by Tory Burch for reaching over $2 million dollars in annual sales and outstanding excellence and brand standard customer service. 

Presented by the Music Entertainment Industry Leaders for excellence in supplier partnerships, business development, consumer focus, relationship building, excellence in business, character, integrity and inclusion.

Presented for outstanding client business development and relationships, trend analysis, creative excellence in sales, marketing, merchandising for over 20 major entertainment recording labels, movie studio and publishing houses.