Ketric Kulwin
Albany
Summary
Hardworking and adaptable professional with experience in customer service, retail operations, and team management. Skilled at leading staff in fast paced environments, handling customer needs with professionalism, and maintaining day to day operations. Background includes retail customer service, restaurant management, and delivery logistics, demonstrating reliability, strong communication, and problem solving abilities.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Rafter D LLC
06.2025 - Current
- Navigated delivery routes efficiently to ensure timely arrival of packages.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed loading and unloading of goods, ensuring accuracy in delivery contents.
- Maintained vehicle cleanliness and performed routine inspections for optimal performance.
Amazon Delivery Driver
Route Runners
11.2024 - 05.2025
- Navigated delivery routes efficiently to ensure timely arrival of packages.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed loading and unloading of goods, ensuring accuracy in delivery contents.
- Maintained vehicle cleanliness and performed routine inspections for optimal performance.
Online Grocery Pickup
Walmart
04.2022 - 11.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Prepped and loaded online grocery orders into customer cars quickly and efficiently.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Customer Service Representative
Lowes
01.2021 - 04.2022
- Sold products and services in retail store, kiosks and event environments.
- Managed high-volume call queues to ensure prompt service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Floor Associate
Walmart
08.2020 - 01.2021
- Maintained organized merchandise displays to enhance customer experience and drive sales.
- Monitored inventory levels, facilitating restocking to minimize product shortages.
- Assisted in unloading shipments and verifying product quantities for accuracy.
Manager
Papa Murphy's
05.2019 - 08.2020
- Mentored staff, fostering skill development and enhancing team performance.
- Implemented process improvements that streamlined workflows and increased productivity.
- Led daily operations, ensuring high-quality food preparation and customer service standards.
Education
Bachelor of Science - Management
University of Nevada
Reno, NV05-2025
Bachelor of Science - Marketing
University of Nevada
Reno, NV05-2025
Minor - Data Analytics
Univeristy of Nevada
Reno, NV05-2025
Certificate - The Business of Cannabis
University of Nevada
Reno, NV05-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Data analysis
- Customer service
- Leadership
- Computer Proficiency
Timeline
Amazon Delivery Driver
Rafter D LLC
06.2025 - Current
Amazon Delivery Driver
Route Runners
11.2024 - 05.2025
Online Grocery Pickup
Walmart
04.2022 - 11.2024
Customer Service Representative
Lowes
01.2021 - 04.2022
Floor Associate
Walmart
08.2020 - 01.2021
Manager
Papa Murphy's
05.2019 - 08.2020
Bachelor of Science - Management
University of Nevada
Bachelor of Science - Marketing
University of Nevada
Minor - Data Analytics
Univeristy of Nevada
Certificate - The Business of Cannabis
University of Nevada
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