Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ketrin Geraj

New York,NY

Summary

Highly-motivated management and marketing graduate with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

5
5
years of professional experience

Work History

Reservationist/Assistant Maitre D'

Oscar Wilde
New York, NY
12.2022 - Current
  • Prepared daily reports on occupancy, arrivals and departures of guests.
  • Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
  • Answered phones promptly to record and confirm reservations.
  • Created seating charts for large groups or private events.
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.

Social Media Marketing Intern

Clocky LLC
Brooklyn, NY
05.2024 - 08.2024
  • Developed content for social media campaigns targeting various audiences.
  • Generated ideas for creative content initiatives.
  • Monitored competitor activities on social media channels.
  • Researched and identified target audience preferences, trends, and behaviors.
  • Wrote and uploaded quality posts for TikTok, Instagram, and Pinterest, improving overall traffic.
  • Translated raw data into meaningful information using statistical techniques.
  • Maintained documentation of all the processes related to Data Analysis.

Assistant Event Coordinator

Viktor Garden Cafe
Queens, NY
12.2021 - 01.2023
  • Developed promotional materials for events, such as flyers, brochures and posters.
  • Provided support in setting up audio-visual equipment prior to events.
  • Managed guest lists and maintained accurate records of attendees at each event.
  • Ensured compliance with health and safety regulations at all events.
  • Greeted guests upon arrival at the event venue and provided them with necessary information.
  • Responded promptly to inquiries about the organization's services and events.
  • Followed up post-event by sending thank you notes or emails to guests who attended.

Host/ Reservationist

Martha's Country Bakery
Queens, NY
07.2019 - 11.2021
  • Provided customer service to ensure guest satisfaction.
  • Managed cancellations and changes in existing reservations.
  • Took reservations over phone and in person.
  • Ensured accuracy of all customer information entered into the system.
  • Assisted servers in seating guests by escorting them to their tables.
  • Resolved customer complaints in a professional manner.
  • Created weekly and monthly summaries of all bookings made by customers.
  • Contributed to team efforts by accomplishing related tasks as needed.

Education

BBA - Business Administration And Management

Pace University
New York, NY
05-2023

Skills

  • Creativity
  • Content Generation
  • Proficient in Microsoft Office
  • POS Software
  • Reservation Management
  • Detail Oriented
  • Strong Interpersonal Skills
  • Time Management
  • Teamwork

Languages

Albanian
Native/ Bilingual
Spanish
Professional

Timeline

Social Media Marketing Intern

Clocky LLC
05.2024 - 08.2024

Reservationist/Assistant Maitre D'

Oscar Wilde
12.2022 - Current

Assistant Event Coordinator

Viktor Garden Cafe
12.2021 - 01.2023

Host/ Reservationist

Martha's Country Bakery
07.2019 - 11.2021

BBA - Business Administration And Management

Pace University

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Ketrin Geraj