Charlynne Sue-Jane Daries
Ravensmead, Cape Town,Western Province
Summary
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure.
Overview
15
15
years of professional experience
Work History
Reservationist / Hostess / Server
Wianno Club
Osterville , MA
05.2022 - Current
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
- Reservations
- Telephonically
- Keeping a paper trail of all reservations
- Checking and Responding to emails
- Listening to all voice messages
- Updating and Creating Menus for Dining Rooms
- Updating total head count for all Dining Rooms (DAILY)
- Hostess
- Escorting Members & Guests from Hostess Podium to
- Table
- Taking Reservation at Podium
- Offer and Assist Members with Menus
- Estimate wait times and changing floor plans
- Communicating with M.O.D & Kitchen
- Clearing and Resetting Tables
- Cleaning of Silverware
- Polishing of Glasses
- Server
- Weddings
- Breakfast Buffet
- Cocktail Serving
- Bingo
- Clearing and Resetting Tables
- Cleaning Tables
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Reservationist
Admirals Cove Country Club
Jupiter , FL
10.2021 - 05.2022
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
Reservationist / Hostess / Server
Wianno Club
Osterville , MA
05.2021 - 10.2021
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
- Reservations
- Telephonically
- Keeping a paper trail of all reservations
- Checking and Responding to emails
- Listening to all voice messages
- Updating and Creating Menus for Dining Rooms
- Updating total head count for all Dining Rooms (DAILY)
- Hostess
- Escorting Members & Guests from Hostess Podium to
- Table
- Taking Reservation at Podium
- Offer and Assist Members with Menus
- Estimate wait times and changing floor plans
- Communicating with M.O.D & Kitchen
- Clearing and Resetting Tables
- Cleaning of Silverware
- Polishing of Glasses
- Server
- Weddings
- Breakfast Buffet
- Cocktail Serving
- Bingo
- Clearing and Resetting Tables
- Cleaning Tables
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server Assistant
Admirals Cove Country Club
Jupiter , FL
02.2021 - 05.2021
- The Club at Admirals Cove]
- Main duties performed:
- Provide excellent customer services
- Greet members
- Take and serve food/drinks orders
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Reservationist
The Polo Club of Boca Raton
10.2019 - 04.2020
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
- Departed USA to SOUTH AFRICA in April 2020 due to
- Covid19
Reservationist
The Polo Club of Boca Raton
10.2018 - 05.2019
- Duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
- Departed USA
Reservationist / Hostess / Server
Wianno Club
05.2018 - 10.2018
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
- Reservations
- Telephonically
- Keeping a paper trail of all reservations
- Checking and Responding to emails
- Listening to all voice messages
- Updating and Creating Menus for Dining Rooms
- Updating total head count for all Dining Rooms (DAILY)
- Hostess
- Escorting Members & Guests from Hostess Podium to
- Table
- Taking Reservation at Podium
- Offer and Assist Members with Menus
- Estimate wait times and changing floor plans
- Communicating with M.O.D & Kitchen
- Clearing and Resetting Tables
- Cleaning of Silverware
- Polishing of Glasses
- Server
- Weddings
- Breakfast Buffet
- Cocktail Serving
- Bingo
- Clearing and Resetting Tables
- Cleaning Tables
Reservationist
The Polo Club of Boca Raton
10.2017 - 05.2018
- Duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet.
Reservationist / Hostess / Server
Wianno Club
05.2017 - 10.2017
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet
- Reservations
- Telephonically
- Keeping a paper trail of all reservations
- Checking and Responding to emails
- Listening to all voice messages
- Updating and Creating Menus for Dining Rooms
- Updating total head count for all Dining Rooms (DAILY)
- Hostess
- Escorting Members & Guests from Hostess Podium to
- Table
- Taking Reservation at Podium
- Offer and Assist Members with Menus
- Estimate wait times and changing floor plans
- Communicating with M.O.D & Kitchen
- Clearing and Resetting Tables
- Cleaning of Silverware
- Polishing of Glasses
- Server
- Weddings
- Breakfast Buffet
- Cocktail Serving
- Bingo
- Clearing and Resetting Tables
- Cleaning Tables
Reservationist
The Polo Club of Boca Raton
Boca Raton , FL
10.2016 - 05.2017
- Main duties performed:
- Communicates with members, co-workers and management in a courteous and professional manner
- Responsible for keeping members up to date regarding club happenings, special events and functions
- Provides the proper dress code for each event and Dining
- Rooms
- Uses appropriate etiquette and vocabulary over the phone and greet members by their names
- Fills out special request sheets and distribute it to the appropriate personnel and note all special requests on the reservation sheet.
Reservations Consultant
Intercape Mainliner
03.2006 - 09.2016
- Main duties performed:
- Stand- In Position in Manager’s absence
- Handling telephone queries
- Making reservations / ticket sales for Clients
- Assist Clients face to face
- Maintain a friendly and professional manner
- Checking Tickets
- Refunds, Complaints, Lost luggage
- Customer Service
- Monitoring of Coaches
- Informing passengers of late coaches over PA System
- Coach enquiries
- Banking
- Cash-ups Daily
- Cash Drops
Education
Certificate - Hospitality
I.Q Academy
East Londen, South Africa01.2015
High School Diploma -
Ravensmead Secondary School
Ravensmead, Cape Town11.2005
Skills
- Communication
- Teamwork
- Always Punctual
- Social
- Creativity
- Adaptability
- Friendly Personality
- Dedication
- Patience
- Integrity
- Honesty
- Perseverance
Timeline
Reservationist / Hostess / Server
Wianno Club
05.2022 - Current
Reservationist
Admirals Cove Country Club
10.2021 - 05.2022
Reservationist / Hostess / Server
Wianno Club
05.2021 - 10.2021
Server Assistant
Admirals Cove Country Club
02.2021 - 05.2021
Reservationist
The Polo Club of Boca Raton
10.2019 - 04.2020
Reservationist
The Polo Club of Boca Raton
10.2018 - 05.2019
Reservationist / Hostess / Server
Wianno Club
05.2018 - 10.2018
Reservationist
The Polo Club of Boca Raton
10.2017 - 05.2018
Reservationist / Hostess / Server
Wianno Club
05.2017 - 10.2017
Reservationist
The Polo Club of Boca Raton
10.2016 - 05.2017
Reservations Consultant
Intercape Mainliner
03.2006 - 09.2016
Certificate - Hospitality
I.Q Academy
High School Diploma -
Ravensmead Secondary School
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