KETSIA BADJOGOU
New York,NY
Summary
Hospitality professional with experience in luxury and high-volume hotel environments including Marriott Marquis Times Square, The William Vale, and Holiday Inn Manhattan View. Skilled in front desk operations, guest relations, reservations management, and service recovery. Known for delivering exceptional guest experiences, maintaining brand service standards, and resolving concerns with professionalism and efficiency. Fluent in French and English with strong communication and multitasking abilities in fast-paced hospitality settings.
Overview
3
3
years of professional experience
Work History
Sales Associate
Goodwill Industries
New York, NY
- Delivered customer service in a fast-paced retail environment.
- Maintained merchandise displays and assisted customers with purchases.
- Developed strong teamwork, communication, and problem-solving skills.
Gift Shop Associate
Marriott Marquis Times Square
New York, NY
- Assisted international hotel guests with purchases and product recommendations.
- Maintained premium retail presentation and merchandising standards.
- Processed transactions accurately while delivering strong customer service.
Customer Service Agent / Hospitality Associate
The William Vale Hotel
Brooklyn, NY
10.2022 - 10.2024
- Provided professional guest assistance in a luxury boutique hotel environment.
- Responded to guest inquiries via phone and email ensuring timely service.
- Maintained service records and supported daily hospitality operations.
Guest Service Agent (Trust Services)
Marriott Marquis Times Square
New York, NY
01.2025 - 01.2026
- Delivered personalized guest service in one of New York City’s busiest luxury hotels.
- Collaborated with concierge and front desk teams to meet VIP guest expectations.
- Handled service recovery and guest concerns with discretion and professionalism.
- Maintained Marriott brand service standards in a fast-paced hospitality environment.
Front Desk Agent
Holiday Inn LIC Manhattan View
Long Island City, NY
01.2026 - Current
- Manage guest check-in and check-out processes while delivering professional and welcoming service.
- Handle reservations, room assignments, and guest requests using property management systems.
- Resolve guest concerns efficiently to maintain high satisfaction and positive guest experiences.
- Coordinate with housekeeping and management to ensure smooth hotel operations.
- Maintain accurate guest records, billing details, and service requests.
Education
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Lehman College – City University of New York
Bronx, NYHigh School Diploma - undefined
University Heights High School
Bronx, NY01.2021
Skills
Guest Relations & Service Excellence
Front Desk Operations
Property Management Systems (PMS)
Hospitality Service Standards
Cash Handling & Transactions
Microsoft Office
Multitasking & Time Management
Conflict Resolution
Team Collaboration
LANGUAGES
French — Native
English — Fluent
Systems and software
- Oracle Opera PMS
- Micros POS
- Property Management Systems (PMS)
- Microsoft Office
Timeline
Front Desk Agent
Holiday Inn LIC Manhattan View
01.2026 - Current
Guest Service Agent (Trust Services)
Marriott Marquis Times Square
01.2025 - 01.2026
Customer Service Agent / Hospitality Associate
The William Vale Hotel
10.2022 - 10.2024
Sales Associate
Goodwill Industries
Gift Shop Associate
Marriott Marquis Times Square
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Lehman College – City University of New York
High School Diploma - undefined
University Heights High School