Ketsia Clerjuste
St. Cloud,FL
Summary
Dynamic professional with over 16 years of experience in customer service, management, and administrative functions, actively pursuing a remote opportunity. Demonstrated excellence in problem-solving, enhancing customer satisfaction, and managing multiple tasks in fast-paced environments. A strong history of staff training and operations management underscores a commitment to maintaining high service standards and fostering team development. Proven ability to drive results and improve processes while delivering exceptional service experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
12.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Truck Driver
One Holding
Orlando, FL
11.2025 - 11.2025
- Operated a commercial heavy vehicle safely, adhering to all transportation regulations and safety protocols.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Truck Driver
pam
indiana
06.2024 - 08.2024
- Safely operated a commercial heavy vehicle to transport and deliver goods, ensuring adherence to all company policies and regulatory compliance while maintaining an exceptional record of punctuality and reliability at PAM Transport.
General Manager
KFC Yum
Saint Cloud
05.2021 - 04.2024
- Managed daily operations at a high-volume KFC, ensuring compliance with company standards in all business areas.
- Led a team of 20+ employees, providing training, performance evaluations, and scheduling to maintain high service excellence.
- Implemented inventory control measures to reduce waste and management, resulting in a 5% reduction in expenses.
- Maintained strict adherence to food safety regulations and hygiene protocols to ensure customer health and satisfaction.
- Developed local marketing strategies to increase brand awareness and customer engagement in the community.
- Analyzed sales data and customer feedback to identify opportunities for menu improvements and service enhancements.
- Coordinated with suppliers and vendors to ensure timely delivery of fresh ingredients and restaurant supplies.
- Resolved customer complaints with diplomacy and professionalism, maintaining a positive reputation for the brand.
- Oversaw cash management, including bank deposits, and ensured the accuracy of all financial transactions.
- Collaborated with the regional management team to align local store objectives with overall company goals.
General Manager
Wendy's
West Palm Beach, FL
08.2014 - 05.2021
- Managed s t ore opera tions , ensur in g l abor eff icien cy, dai ly workfl ow conti nuity, and adhe re nce to cleanliness and organizational standards.
- Controlled food and beverage costs, contributing to profit optimization while maintaining payroll management.
- Upheld high customer service standards, effectively resolving customer issues and handling inquiries.
- Recruited and trained staff, fostering a team environment to meet key performance indicators, and assisted in business planning through weekly sales tracking.
General Manager
Dunkin Donut Cafua
west Palm Beach
08.2011 - 07.2014
- Oversaw d a ily opera tions of a h ig h-v olume Du nkin’ Donuts franchis e, ensur ing ex ceptional c ustomer service and ad herence to brand standards.
- Managed a team of 20+ employees, including hiring, training, scheduling, and making bank deposits every day.
- Implemented inventory control measures to reduce waste and optimize stock levels, resulting in a 15% cost savings.
- Analyzed sales data and market trends to develop and execute targeted marketing strategies that increased store revenue by 10%.
- Maintained strict compliance with health and safety regulations, securing a 100% score on all corporate and local health inspections.
- Cultivated strong community relations through local events and promotions, enhancing the store’s local presence and customer base.
- Resolved customer complaints and issues promptly, maintaining a high level of customer satisfaction and loyalty.
- Coordinated with the corporate office to roll out new products and promotions, ensuring staff were fully trained and prepared for successful launches.
Customer Service Rep
Conduent Call Center
Ocoee, FL
01.2010 - 07.2011
- Please answer customer inquiries with respect and attentiveness, resolve concerns effectively, and enhance customer satisfaction.
- Address customer complaints promptly, provide knowledgeable support, and foster positive customer relations.
- Prioritize and organize tasks to optimize service efficiency and achieve customer service objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College (No Degree) - Psychology
Miami-Dade Community College
Phlebotomy, Phlebotomy
Center For Career Training
West Oakland, FL05-2016
High School Diploma - undefined
Miami Edison High School
01-1998
Skills
- Supervision and Training, Cross-Functional Team Management, Policy/Program Development, Performance Improvements, Training Management, Hiring and Onboarding, Staff Development, Recruitment and Hiring, Customer Service Management, Quality Assurance, Meticulous and Organized, Inventory Management, Call Answering and Routine, Adaptive Team Player, Call Center Operations, Customer Relations, Inbound and Outbound Calling, Haitian Creole Fluency, Insurance Verification, Medical Records Maintenance, Problem-Solving, Appointment Scheduling
- Data entry
- Team collaboration
- Computer proficiency
- Problem resolution
- Customer relations
- Time management
- Call center experience
- Complaint handling
Certification
- Certified , [Company Name] - [Timeframe]
language
English and Haitian creole
Timeline
Customer Service Representative
Everise
12.2025 - Current
Truck Driver
One Holding
11.2025 - 11.2025
Truck Driver
pam
06.2024 - 08.2024
General Manager
KFC Yum
05.2021 - 04.2024
General Manager
Wendy's
08.2014 - 05.2021
General Manager
Dunkin Donut Cafua
08.2011 - 07.2014
Customer Service Rep
Conduent Call Center
01.2010 - 07.2011
Phlebotomy, Phlebotomy
Center For Career Training
High School Diploma - undefined
Miami Edison High School
Some College (No Degree) - Psychology
Miami-Dade Community College