Hi, I’m
Ketsia Louis
Sarasota,FL
Summary
Dynamic and results-oriented Sales Associate with proven expertise in customer service and upselling, honed across roles at Target and other leading retailers. Excelled in promotional support and dispute mediation, significantly enhancing customer satisfaction and loyalty. Skilled in retail loss prevention and adept at fostering positive customer relationships through exceptional service and communication.
Overview
12
years of professional experience
Work History
Burlington
Sales Associate
08.2021 - 05.2022
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Busch Gardens
Sales Associate
06.2010 - 07.2014
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Walmart
Retail Sales Associate
01.2015 - 05.2017
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Target
Sales Associate
09.2011 - 01.2013
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Manatee HighBradenton, FL
High School Diploma from General Studies
05.2008
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Order processing
- Dispute mediation
- Customer service
- Time management
- Reliable and punctual
- Upselling and cross selling
Languages
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Burlington
08.2021 - 05.2022
Retail Sales Associate
Walmart
01.2015 - 05.2017
Sales Associate
Target
09.2011 - 01.2013
Sales Associate
Busch Gardens
06.2010 - 07.2014
Manatee High
High School Diploma from General Studies
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