Ketter Kruse
Corona,CA
Summary
Dedicated graduate with experience in customer service, residential leadership, and community engagement. Developed strong interpersonal and organizational skills while serving as a Resident Assistant. Focused on economic development and public administration, with a commitment to supporting community initiatives. Ready to leverage communication, problem-solving, and research skills in an internship within public sector programs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
Corona, California
04.2022 - Current
- Provided professional and responsive customer service to a diverse range of customers in a fast-paced environment.
- Identified customer needs and resolved concerns, enhancing overall customer satisfaction.
- Communicated clearly with customers and coworkers to address problems and ensure efficient service.
- Handled difficult or sensitive interactions with patience, professionalism, and sound judgment.
- Managed multiple responsibilities, ensuring accuracy and organization in a fast-paced environment.
- Collaborated with team members to achieve service goals, contributing to a cohesive workplace.
Resident Assistant
UC Santa Cruz
Santa Cruz, California
09.2025 - 06.2026
- Served as primary contact for 30+ residents, fostering safe, welcoming, and inclusive community by addressing concerns through active listening and problem-solving.
- Built positive relationships with students from diverse backgrounds through regular communication, community engagement, and individualized support.
- Coordinated community-building programs and events that enhanced student engagement and strengthened connections among residents.
- Enforced university policies and procedures while exercising sound judgment and maintaining professionalism in sensitive situations.
- Documented incidents, communicated important information to supervisors, and maintained accurate records.
- Partnered with fellow Resident Assistants and university staff to identify community needs and enhance resident experience.
- Helped students connect with campus resources and services based on their individual needs.
Education
Bachelor of Arts - Economics
University of California Sant Cruz
Santa Cruz, CA06-2026
Skills
- Customer & Constituent Service
- Customer Engagement
- Conflict Resolution
- Written & Verbal Communication
- Interpersonal Communication
- Problem Solving
- Policy & Procedure Compliance
- Record Keeping & Documentation
- Data Entry
- Google Sheets
- Time Management
- Community Engagement
Timeline
Resident Assistant
UC Santa Cruz
09.2025 - 06.2026
Customer Service Representative
Domino's Pizza
04.2022 - Current
Bachelor of Arts - Economics
University of California Sant Cruz