Keturah Bryant
Augusta,GA
Summary
Dynamic professional with extensive experience at Lowe's Home Improvement, excelling in team leadership and customer service. Proven ability in training and mentoring staff while ensuring safety compliance and operational efficiency. Skilled in problem resolution and inventory management, fostering collaboration to enhance productivity and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Cleaner
merry maids
Augusta, Georgia
12.2024 - Current
- Performed daily cleaning tasks in various facilities to maintain cleanliness and hygiene.
- Operated cleaning equipment to efficiently sanitize floors, restrooms, and communal areas.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with team members to establish effective cleaning routines and schedules.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
backend department supervisor
Lowes Home Improvment
North Augusta, South Carolina
05.2020 - 10.2025
- Supervised daily operations to ensure efficient workflow and team productivity.
- Trained new staff on company policies and standard operating procedures.
- Coordinated scheduling and resource allocation for optimal team performance.
- Trained and mentored new associates on department policies and procedures.
- Resolved customer complaints in a timely manner.
- Ensured compliance with all safety regulations across the department.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Provided coaching and mentoring support to team members.
- Created reports summarizing daily operations for upper-level management review.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Cashier Team Lead
Lidl
North Augusta, South Carolina
05.2017 - 11.2019
- Supervised cashier team during peak hours to ensure smooth operations.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling processes to maintain accuracy and security.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored cashier performance, providing feedback as needed.
- Ensured compliance with all safety regulations while performing tasks.
Sorting Associate
cvs
Augusta, GA
03.2017 - 12.2018
- Sorted incoming packages for efficient distribution across multiple departments.
- Operated conveyor belts and sorting machines to maintain workflow efficiency.
- Inspected packages for damage and ensured accurate labeling for delivery.
- Collaborated with team members to optimize sorting processes and minimize delays.
- Processed customer orders by selecting appropriate items from stock and placing them in packaging for shipping.
- Loaded sorted items into designated bins or containers.
- Adhered to safety protocols while handling materials in a fast-paced environment.
- Verified that all products were properly labeled before being placed in storage bins.
Overnight Stocker
Walmart
Augusta, GA
03.2015 - 05.2016
- Stocked shelves with merchandise efficiently during overnight shifts.
- Organized backroom inventory for easy access and efficient restocking.
- Collaborated with team members to ensure timely product placement.
- Monitored product expiration dates and removed outdated items promptly.
- Followed safety protocols to ensure a safe working environment for all staff.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Communicated effectively with management regarding stock levels and needs.
Customer Service Representative
Teleperformance USA
Augusta, Georgia
08.2013 - 01.2016
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders accurately using the company's order management system.
- Maintained knowledge of product offerings for better customer assistance.
- Collaborated with management to improve service processes and efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier Team Lead
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Augusta, Georgia
02.2012 - 09.2014
- Supervised cashier team during peak hours to ensure smooth operations.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling processes to maintain accuracy and security.
- Provided feedback on team performance and identified areas for improvement.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted customers with inquiries and resolved checkout issues promptly.
- Ensured compliance with all safety regulations while performing tasks.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Cashier Team Lead
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Augusta, GA
04.2011 - 01.2012
- Supervised cashier team during peak hours to ensure smooth operations.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling processes to maintain accuracy and security.
- Assisted customers with inquiries and resolved checkout issues promptly.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
Education
High School Diploma -
Glenn Hills High School
Augusta, GA05-2013
Skills
- Cleaning techniques
- Equipment operation
- Safety compliance
- Inventory management
- Sanitation practices
- Team collaboration
- Time management
- Customer service
- Leadership mentoring
- Problem resolution
- Communication skills
- Attention to detail
- Training and development
- Conflict resolution
- Cleaning and sanitizing
- Problem-solving
- Verbal and written communication
- Exceptional time management
- Hazardous material handling
- Schedule flexibility
Timeline
Cleaner
merry maids
12.2024 - Current
backend department supervisor
Lowes Home Improvment
05.2020 - 10.2025
Cashier Team Lead
Lidl
05.2017 - 11.2019
Sorting Associate
cvs
03.2017 - 12.2018
Overnight Stocker
Walmart
03.2015 - 05.2016
Customer Service Representative
Teleperformance USA
08.2013 - 01.2016
Cashier Team Lead
caption ds
02.2012 - 09.2014
Cashier Team Lead
caption ds
04.2011 - 01.2012
High School Diploma -
Glenn Hills High School