Keturah Edwards
Crime Scene Investigation
Miami
Summary
Dynamic and dedicated professional with extensive experience as a Detention Deputy at Broward Sheriff's Office. Proven ability in inmate supervision and crisis intervention, enhancing facility safety and security. Strong communication skills and a commitment to rehabilitation initiatives have fostered positive inmate interactions and improved outcomes. Proficient in emergency response and report preparation.
Experienced with maintaining security in detention facilities and managing detainee behavior. Utilizes conflict resolution skills and surveillance techniques to ensure safety and compliance. Knowledge of emergency response procedures and facility regulations ensures effective operations.
Law enforcement professional with strong expertise in maintaining security and order. Skilled in conflict resolution, surveillance, and ensuring safety within detention facilities. Known for effective teamwork, adaptability, and delivering consistent results. Dependable and adept at handling high-pressure situations with integrity and professionalism.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Detention Deputy
Broward Sheriff's Office
03.2017 - Current
- Aided in swift emergency response situations through regular training exercises and adherence to established procedures.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
- Assisted in the successful rehabilitation of inmates by providing support and resources for educational programs.
- Facilitated communication between inmates and their legal representatives or family members through careful monitoring of visitation sessions and phone calls.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Interviewed inmates to obtain information and evidence.
- Documented inmate behavior and activities in logbooks.
- Supervised inmates during meals, recreation and other activities.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Attended to feeding, housing, and physical well-being of inmates.
Correctional Officer
Florida Department Of Corrections
07.2013 - 03.2017
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
Deli Clerk
Publix
09.2012 - 05.2013
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
Customer Service Representative
T-Mobile
01.2011 - 09.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Electronics Sales Associate
Target
08.2010 - 09.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed credit and debit card payments to complete customer buying experience.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked to see if requested items were available from store's inventory.
- Applied knowledge of electronics products to educate prospects and customers.
Education
Associate of Science - Crime Scene Technology
Palm Beach State College
Lake Worth, FL 05.2001 -
No Degree - Corrections Academy
Miami Dade College
Miami, FL 05.2001 -
Skills
Inmate supervision
Body and cell searches
Security and sanitation checks
Facility monitoring
Inmate control
Medical emergencies
Inmate observation
Inmate rights
Headcounts
Teamwork
Correctional facility procedures
Time management
Problem-solving abilities
Multitasking Abilities
Firearms training
Excellent communication
Observation
Defensive tactics
De-escalation techniques
First aid and CPR
Physical restraint techniques
Firearms proficiency
Physical restraint
Inmate monitoring
Report preparation
Emergency response
Crisis intervention
Certification
DOCC- Detention Officer Certification Course
Timeline
Gang Investigation/ Interviewer
06-2023
Crisis Intervention Training (CIT)
08-2021
FDLE- Field Training Officer
08-2020
Detention Deputy
Broward Sheriff's Office
03.2017 - Current
Correctional Officer
Florida Department Of Corrections
07.2013 - 03.2017
DOCC- Detention Officer Certification Course
05-2013
Deli Clerk
Publix
09.2012 - 05.2013
Customer Service Representative
T-Mobile
01.2011 - 09.2012
Electronics Sales Associate
Target
08.2010 - 09.2012
Associate of Science - Crime Scene Technology
Palm Beach State College
05.2001 -
No Degree - Corrections Academy
Miami Dade College
05.2001 -