Keturah Rector
Marshall,NC
Summary
Proven customer service expert from Ingles Supermarket, adept in cash handling and upselling strategies, enhanced store sales through exceptional service and team collaboration. Reliably exceeded targets by fostering customer loyalty and streamlining transactions, demonstrating strong work ethic and customer-focused mindset.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Cashier
Ingles Supermarket
Marshall, NC
05.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Proactively addressed potential issues through clear communication with both customers and management staff.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Identified opportunities to upsell products or services based on individual customer preferences or needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
Mountain Energy
Mars Hill, NC
04.2021 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Business
Madison Highschool
Marshall, NC05.2016
Skills
- Strong Work Ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Cash handling expertise
- Customer-focused mindset
- Patience and composure
Timeline
Customer Service Associate Cashier
Ingles Supermarket
05.2024 - Current
Cashier
Mountain Energy
04.2021 - 03.2023
Business
Madison Highschool