Ketzia Diaz
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Field Supervisor
Allied Universal
Stockton
06.2022 - Current
- Evaluated performance and progress, and made proactive adjustments to guard interactions/training.
- Completed site checks and leveraged computerized applications to document or record findings.
- Monitored employee performance for compliance with regulations and policies.
- Developed and updated spreadsheets and databases to track, analyze, and report on orientation and guard card training.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Filed paperwork, sorted, and delivered packages and maintained office organization.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
General Laborer
Amazon
Stockton
10.2021 - 05.2022
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes, and balancing weight.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Helped train new employees in safe practices and warehouse procedures.
Sales Associate
Ybarras Jewelers
Stockton
02.2021 - 10.2021
- Open customer accounts for those who want to build credit and explain in detail what it entails and what is required.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Associate
Daniel's Jewelers
Stockton
09.2019 - 01.2021
- Open customer accounts for those who want to build credit and explain in detail what it entails and what is required.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Health Careers Academy
Stockton, CA 08.2015 - 06.2019
Skills
Schedule development
Sales trends
Social perceptiveness
Multi-tasking strength
Exceptional customer service
New employee onboarding
Logistics
Process optimization
Office administration
Spreadsheet management
Certification
Guard Card
Assessments
- Customer service, 05/01/22, Proficient, Identifying and resolving common customer issues
- Retail customer service, 02/01/22, Proficient, Responding to customer situations in a retail setting
- Administrative assistant/receptionist, 01/01/22, Proficient, Using basic scheduling and organizational skills in an office setting
- Work style: Reliability, 04/01/22, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Management & leadership skills: Impact & influence, 10/01/21, Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, 10/01/21, Proficient, Responding to customer situations with sensitivity
Timeline
Field Supervisor
Allied Universal
06.2022 - Current
General Laborer
Amazon
10.2021 - 05.2022
Sales Associate
Ybarras Jewelers
02.2021 - 10.2021
Sales Associate
Daniel's Jewelers
09.2019 - 01.2021
High School Diploma -
Health Careers Academy
08.2015 - 06.2019