LaKeshia Thomas
Baltimore,MD
Summary
Seasoned Field Supervisor and Salon Owner/Operator with a proven track record at Mass Transit Administration, showcasing exceptional skills in operations planning and relationship building. Achieved significant improvements in project timelines and customer retention by implementing quality control and effective communication strategies. Demonstrates a unique blend of technical support and employee management to drive success and foster positive environments.
Results-driven Field Supervisor versed in site management and performance optimization. Highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements.
Overview
14
14
years of professional experience
Work History
Field Supervisor
Mass Transit Administration
06.2019 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Salon Owner/Operator
All Eyes On You Studio
02.2018 - 03.2022
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Salon Owner/Operator
Admirations Hair Boutique
06.2010 - 02.2018
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Transit Bus Operator
Mass Transit Administration
12.2011 - 05.2014
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Education
High School Diploma -
New Spiritual Foundation
Baltimore, MD05.2010
Skills
- Field Operations
- Schedule Coordination
- Operations Planning
- Task Delegation
- Project monitoring
- Quality Control
- Schedule development
- Site Management
- Technical Support
- Decision-Making
- Worker Supervision
- Employee Management
- Key relationship management
- Construction safety
- Following Instructions
- Field Inspection
- OSHA Compliance
- Effective Communication
- Employee Training
- Site Inspection
- Work Monitoring
- Job Planning
- Safe Operating Procedures
- Self Control and Integrity
- Stress Tolerance
- Equipment Operation
- Relationship Building
- Assignment Delegation
- Dependable and Hardworking
- Attention to Detail
- Safety oversight
- Site Safety
- Basic Mathematics
- Employee Motivation
- Property Damage Assessment
- Schedule Determination
- Quality Assurance
- Equipment Repair
- Inventory Management
- Schedule oversight
Timeline
Field Supervisor
Mass Transit Administration
06.2019 - Current
Salon Owner/Operator
All Eyes On You Studio
02.2018 - 03.2022
Transit Bus Operator
Mass Transit Administration
12.2011 - 05.2014
Salon Owner/Operator
Admirations Hair Boutique
06.2010 - 02.2018
High School Diploma -
New Spiritual Foundation
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