Laveisha Burkes
Bonaire,USA
Summary
Seasoned Co-Manager with solid background in overseeing daily operations, managing staff and coordinating events. Strong focus on customer service and hospitality to create enjoyable experiences for club members. Skilled in financial management, marketing strategies and conflict resolution. Successful in driving membership growth and revenue through innovative strategies and community outreach.
Overview
25
25
years of professional experience
Work History
Co-Manager
Sam’s Club
11.2024 - Current
- Monitored daily operations to ensure efficient workflow.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured safety protocols were followed at all times.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Developed store policies to ensure compliance with company standards.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Conducted weekly team meetings to discuss goals and objectives.
Markdown Associate
Ross Dress for Less
Perry, Georgia
06.2024 - 02.2025
- Ensured compliance with company policies and procedures related to markdowns.
- Analyzed sales data to determine optimal timing for product markdowns.
- Participated in weekly meetings with senior management team members in order to review current performance metrics associated with ongoing discounts.
- Provided customer service support as needed regarding product inquiries, returns, exchanges, or price adjustments due to markdowns.
- Performed daily reconciliations of sales versus expected results from markdown activity.
Assistant Store Manager
Sam's Club
10.2019 - 11.2024
- Trained new employees on store policies, procedures and customer service standards.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Store Manager/Store Merchandising Manager
Harvey's Supermarket
03.2015 - 10.2019
- Manage Inventory, and ordering process. Ensure in stock and pricing integrity. Merchandise total store.
- Execute labor and expense control within budget.
- Recruit, Hire, Train and develop.
- Staff and schedule with staffing plans and budget.
- Ensure grocery department plans are consistent. Ensure all policies and programs are communicated and executed in a timely manner. Ensure total store is delivering the very best customer service.
Seasonal Customer Service Associate
Lowe's
01.2018 - 07.2018
- Provided great customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
- Assist with refund, exchanges and online orders.
- Communicated information to customers regarding all stock, special order merchandise, feature benefits and credit programs, application, and warranty information related to Lowe’s programs.
- Cross-functionally trains in other areas of the store to help deliver the best customer service.
- Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
- Help HR with interviews and paperwork.
Customer Service Manager
J.H. Harvey's Supermarket
02.2009 - 03.2015
- I ensure that all policies and programs are communicated and executed in a positive timely manner. I empower my team to deliver the very best customer service.
- I make sure they understand the importance of customer service and customer satisfaction.
- I recruit, interview and hire the best qualified candidates within company guidelines.
- I ensure all new team members received orientation and proper training.
- I staffed and schedule within company guidelines and budget.
- Oversee and ensure prompt, efficient and accurate check out.
- I perform MOD (manager on Duty) when assigned; ensuring the total store is productive and meets company standards and expectations.
- I have daily huddles to ensure the team is updated on all communications, such as company announcements, payroll, sales and departments plans.
Deli/Bakery Manager
Harvey's Supermarket
07.2003 - 02.2009
- I ensure the Deli-Bakery is fresh, clean, and inviting for day to day operations.
- My job duties and responsibilities also included merchandising department from ad to ad, rotating dates, prepping foods and cooking foods to the correct internal temperature as stated in SHOP's and per Food Safety for our customers.
- This is executed daily to ensure that this department meets the customer's expectations of providing fresh and safe foods.
- I am very proficient in operating the company Smokers, Ovens, Fryers, and Proffers.
- My team and I also understand the importance of in stock conditions at all times and execute company core 90% or above throughout the day.
Cake Decorator/Baker
J.H. Harvey’s
10.2000 - 07.2003
- I completed special orders, decorated cakes, platter trays and more.
- Assured all temperature and job aides were being utilized.
- I processed/baked according to production guidelines.
- I decorated per customer request to ensure satisfaction.
- I maintained product as needed to present appropriate quality, quantity and variety.
- I kept my work area clean and Organized.
- I stocked and rotated merchandise to ensure freshness and date control, restocked and used supplies efficiently to eliminate waste and to maintain the lowest supply cost.
- I also performed other job related duties as assigned.
Education
Leadership
Darton College
01.2014
Diploma -
Americus High School
Americus01.2001
Skills
- Time Managements
- Training/development
- Inventory control
- Top sales performer
- Customer service
- Lotus Notes
- Microsoft Excel
- Great Order Writer
- Listening skills
- Research Ability
- Sales analysis
- Operational management
- Financial analysis
- Inventory management
- Employee training
- Team building
- Performance evaluation
- Policy development
- Compliance auditing
- Visual merchandising
- Effective communication
References
- Ray Shannon District Manager Wal-Mart, 352-428-8782
- Sharron Pittman, Merchandising manager, 478-297-6056
- Micheal Anderson, Fresh Manager, 478-719-4759
- Tiffany Ryles, Store Manager, 229-873-1820
Professional Attributes
- Time Managements
- Training/development
- Inventory control
- Top sales performer
- Customer service
- Lotus Notes
- Microsoft Excel
- Great Order Writer
- Listening skills
- Research Ability
- Food safety Proctor
- Fresh Facilitator
Timeline
Co-Manager
Sam’s Club
11.2024 - Current
Markdown Associate
Ross Dress for Less
06.2024 - 02.2025
Assistant Store Manager
Sam's Club
10.2019 - 11.2024
Seasonal Customer Service Associate
Lowe's
01.2018 - 07.2018
Assistant Store Manager/Store Merchandising Manager
Harvey's Supermarket
03.2015 - 10.2019
Customer Service Manager
J.H. Harvey's Supermarket
02.2009 - 03.2015
Deli/Bakery Manager
Harvey's Supermarket
07.2003 - 02.2009
Cake Decorator/Baker
J.H. Harvey’s
10.2000 - 07.2003
Leadership
Darton College
Diploma -
Americus High School