Years of professional experience
KEVA JONES
Customer Service Specialist
2405203911,Maryland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. My career consists of being employed as an Office Manager; Front Desk Assistant Manager, Customer Service Specialist and Night Auditor Clerk with 25 years of relevant experience.
Overview
25
25
25
25
Years of an excellent skill set
1
1
Microsoft Excel I Certification 11/ 2023
1
1
Microsoft Excel I I Certification
25
25
I in the job training for certain applications; Fosse; Opera a
25
25
I am an amazing communicator.
Work History
Night Auditor/Front Desk Agent
Country Inn & Suites by Radisson
01.2021
- Properly processed any credit card payment discrepancies
- Compared, counted and calculated the closing revenue for that day's total for the rooms
- Completed work using Microsoft Office, Excel and the Opera System Platform
- Received inbound calls from multiple phone lines
- Working simultaneously with check-ins from previously made reservations from guests
- Responded to guests' emails for reservations as well as guests' walk-ins
- Completed checkouts and handled group accounts room assignments.
Customer Service Representative
XPO Logistics
01.2021 - 01.2022
- Scanned the bill of lading, properly filed the Bill of Lading, answered multi-phone lines, responded to current and future customers' emails in a timely manner, searched the loading docks for any lost, over, short and/or damaged packages and freight, effectively resolved any customers' complaints or issues and efficiently answered inquiries
- Managed timely and effective replacement of damaged or missing products.
Office Manager
Al And Sons Cleaning Services LLC
01.2006 - 01.2020
- Assisted with accounts payable, accounts receivable and payroll
- Processed credit card payments, updated accounts, and alerted customers if there were any issues with the payment
- Completed the clients' contracts and balanced their accounts; Proofread all documents; Clearly and precisely explained any answers to clients' questions
- Completed all the essential office duties for all clients
- Answered phone calls; made calls to clients and for deliveries of supplies etc
- Created weekly employees' work schedules.
Front Desk Assistant Manager
Mount Vernon Hotel
01.2001 - 01.2006
- Specifically worked with the Sales Department with all group accounts Processed credit card payments for customers
- Very politely greeted all guests; Checked in and out guests
- Preassigned all VIP guests' rooms; Blocked all rooms for group arrivals
- Attended to the needs of guests; Performed responsibilities of a Concierge; (answered inquiries and questions arranged any transportation, suggested entertainment and recommended some of the attractions, etc.) Attended weekly managers meetings; Created an awesome place of warmth and welcome with great quality of 100% customer service.
Education
Microsoft Excel Course -
Hagerstown Community College
Hagerstown, MD11.2023
No Degree, Business Administration -
Anne Arundel Community College
Arnold, MD08.2008
Skills
- Credit Card Payment Processing
- Customer Service
- Multi-line Phone Systems
- Bookkeeping
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Data Entry
- Filing
- Professional telephone demeanor
- Order Processing
- Customer Relations
Timeline
Night Auditor/Front Desk Agent
Country Inn & Suites by Radisson
01.2021
Customer Service Representative
XPO Logistics
01.2021 - 01.2022
Office Manager
Al And Sons Cleaning Services LLC
01.2006 - 01.2020
Front Desk Assistant Manager
Mount Vernon Hotel
01.2001 - 01.2006
Microsoft Excel Course -
Hagerstown Community College
No Degree, Business Administration -
Anne Arundel Community College
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