Keva Wesson
Surprise,AZ
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in Ivisions along with Intouch software and customer service. Skilled at Bookstore Manager/Bookstore Clerk positions with dedication to efficiency and accuracy. Experienced Bookstore clerk with over 5 years of experience in the Verrado Bookstore. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Bookstore Clerk
Agua Fria Union High School District- Verrado High
Buckeye, AZ
11.2017 - Current
- Delivered highest level of customer service by greeting, communicating and assisting customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Applied interpersonal and communication skills to establish relationship with customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
Frito - Lay
Phoenix, AZ
02.1996 - 10.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Westview High School
Avondale, AZ05.1994
Skills
- Reliable and Responsible
- Cash Register Operations
- Detail-Oriented
- Customer Relations
- Payment Processing
- Policies and Procedures
- Cash Handling
- Credits and Refunds
- Work Task Prioritization
- Complaint Resolution
- Honest and Ethical
- Bookkeeping Software
Timeline
Bookstore Clerk
Agua Fria Union High School District- Verrado High
11.2017 - Current
Customer Service Representative
Frito - Lay
02.1996 - 10.2004
High School Diploma -
Westview High School
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