Keva Willis McPherson
Temple Hills,MD
Summary
Dynamic and results-oriented human services leader with over 7 years of progressive experience in overseeing early childhood, family support, and community-based programming. Expertise in staff leadership, regulatory compliance, program development, and quality improvement aligned with federal and state standards. Proficient in managing multidisciplinary teams, implementing person-centered practices, and enhancing community partnerships to drive positive outcomes for children, families, and vulnerable populations. Proven ability in coaching, workforce development, and data-informed decision-making while navigating complex regulatory environments to lead continuous improvement initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Professional Development Coordinator
Adventist HealthCare – The Lourie Center Head Start
Rockville, MD
01.2025 - Current
- Implement and manage comprehensive professional development frameworks to support educators in multi-site early childhood settings.
- Facilitate training and support for education staff specialists and leadership teams to maintain high-quality service delivery and meet federal compliance requirements.
- Lead implementation of trauma-informed, social-emotional, and person-centered practices aligned with program goals and best practices.
- Design and facilitate large-scale staff trainings (50+ staff), strengthening workforce capacity, performance, and retention.
- Monitor program performance using data systems (e.g., TS GOLD, CLASS, Go Engage) to drive continuous improvement.
- Coordinate efforts with diverse stakeholders to improve service delivery and expand program offerings.
- Support compliance with Head Start Performance Standards, Maryland EXCELS, and other regulatory frameworks.
- Contribute to budgeting and allocation of over $250,000 in training and technical assistance funds.
Assistant Director / Program Coordinator
House of Ruth – Kidspace Child & Family Development Center
Washington, DC
01.2018 - 11.2024
- Oversaw daily operations of a trauma-informed child development center serving families impacted by domestic violence.
- Supervised multidisciplinary staff, including teachers and family support professionals, ensuring compliance with licensing and accreditation standards.
- Led program planning, implementation, and evaluation to ensure safe, structured, and developmentally appropriate services.
- Strengthened family engagement by 30% through implementation of communication systems and relationship-based practices.
- Developed and enforced policies and procedures aligned with regulatory and funding requirements.
- Coordinated with community partners, agencies, and stakeholders to expand services and improve access for families.
- Managed program data, documentation, and reporting to support compliance and funding accountability.
- Supported staff hiring, onboarding, performance evaluation, and professional growth.
Concierge Specialist
Classic Concierge
Washington, DC
09.2012 - 10.2021
- Assisted guests with inquiries, ensuring exceptional service and satisfaction.
- Coordinated reservations and transportation, streamlining guest experiences.
- Provided information on local attractions and events, enhancing guest engagement.
- Managed special requests, demonstrating adaptability to diverse needs.
- Developed relationships with vendors to secure exclusive offers for guests.
- Trained new staff on service standards, fostering a culture of excellence.
- Implemented feedback systems to enhance service quality and guest satisfaction.
Education
Master of Education (M.Ed.) - Special Education
George Mason University
Fairfax, VA05-2021
Graduate Certificate - Autism Spectrum Disorders
George Mason University
Fairfax, VA05-2021
Bachelor of Arts - Human Development
University of The District of Columbia
Washington, DC12-2013
Skills
- Program & Regional Operations Management
- Regulatory Compliance (HSPPS, MSDE, OCC, OSSE)
- Staff Supervision, Coaching & Workforce Development
- Person-Centered & Trauma-Informed Practices
- Strategic Planning & Program Expansion
- Budget Oversight & Resource Allocation
- Community Partnerships & Stakeholder Engagement
- Data Monitoring, Reporting & CQI (Continuous Quality Improvement)
- Policy Development & Implementation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Systems (TS GOLD, CLASS, Go Engage)
- Reporting & Documentation Systems
Certification
- CDA Professional Development Specialist (PDS)
- Teaching Strategies GOLD Interrater Reliability Certified
- CPR/First Aid Certified (exp. 2027)
Timeline
Professional Development Coordinator
Adventist HealthCare – The Lourie Center Head Start
01.2025 - Current
Assistant Director / Program Coordinator
House of Ruth – Kidspace Child & Family Development Center
01.2018 - 11.2024
Concierge Specialist
Classic Concierge
09.2012 - 10.2021
Master of Education (M.Ed.) - Special Education
George Mason University
Graduate Certificate - Autism Spectrum Disorders
George Mason University
Bachelor of Arts - Human Development
University of The District of Columbia
RELEVANT ALIGNMENT TO REGIONAL ADMINISTRATOR ROLE
- Leadership & Oversight: Extensive experience supervising staff, coaching leadership teams, and managing multi-site program operations.
- Program Management: Proven ability to implement structured, goal-driven programs with measurable outcomes.
- Compliance & Regulations: Deep knowledge of federal and state compliance systems; highly transferable to DDS waiver requirements.
- Community Integration: Strong background in family engagement, community partnerships, and inclusive service delivery.
- Program Expansion: Experience identifying service gaps, implementing new initiatives, and strengthening program impact.
- Operational & Financial Management: Demonstrated ability to manage budgets, allocate resources, and ensure accountability.
- Advocacy & Person-Centered Practice: Committed to dignity, inclusion, and empowerment of individuals and families.