Keven Makdessi
North Bergen,NJ
Summary
Professional, experienced hospitality manager with strong background in bar and restaurant operations. Skilled in team collaboration, customer satisfaction, and adapting to changing needs. Proven expertise in inventory management, staff training, and financial oversight. Known for reliability and achieving results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Bar and Restaurant Manager
Spirit Restaurant and Bar
Edgewater, NJ
04.2024 - Current
- Managed daily operations of bar and restaurant, ensuring high service standards and customer satisfaction.
- Trained and supervised staff on service protocols, enhancing team performance and efficiency.
- Developed and implemented inventory control procedures, reducing waste and optimizing stock levels.
- Collaborated with kitchen staff to design seasonal menus, improving customer engagement and sales.
- Oversaw scheduling of staff shifts, ensuring adequate coverage during peak hours for operational efficiency.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement strategies.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Managed food and liquor ordering with multiple representatives.
Data Entry Clerk
Wine and Spirits
Edgewater, NJ
02.2021 - 04.2024
- Entered and updated inventory data efficiently into electronic systems.
- Ensured accurate entry of customer orders and product details.
- Verified data accuracy by cross-referencing with source documents.
- Assisted in maintaining organized filing systems for easy retrieval.
- Resolved discrepancies in data through thorough investigation processes.
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
- Managed liquor procurement, negotiating with sales representatives from multiple distributors to optimize pricing and product selection.
- Used computer software to store and retrieve data.
Education
Bachelor of Science - Computer Science
AUCE
LEBANON05-2022
Skills
- Guest satisfaction
- POS systems proficiency
- Sanitation standards
- Employee training
- Staff management
- Performance evaluations
- Cocktail creation
- Inventory control and record keeping
- Team management
- Recruitment
- Order delivery practices
- Teamwork and collaboration
- Team leadership
- Scheduling staff
Languages
English
Full Professional
French
Limited Working
Arabic
Native or Bilingual
Interests
- Team Sports
- Web Development and Design
- Artificial Intelligence (AI) and Machine Learning
- Design and Build Websites
Timeline
Bar and Restaurant Manager
Spirit Restaurant and Bar
04.2024 - Current
Data Entry Clerk
Wine and Spirits
02.2021 - 04.2024
Bachelor of Science - Computer Science
AUCE