Keven Ramirez
Lake Worth
Summary
Dynamic professional with extensive experience in customer-facing roles, currently serving at CMX. Proven expertise in various positions including concessions, ushering, and box office operations. Committed to enhancing customer experiences and operational efficiency while continuously seeking opportunities for professional growth.
Overview
2
2
years of professional experience
Work History
Concession, Usher, Greeter, Box Office
CMX
01.2025 - Current
- Delivered exceptional guest service, ensuring memorable experiences and high satisfaction levels.
- Managed ticket sales and all concession operations, optimizing revenue streams during events.
- Implemented safety protocols, collaborating with team members to maintain a secure environment.
- Trained new staff on customer service and operational procedures, enhancing team performance.
- Assisted in inventory management for concessions, ensuring stock availability for peak times.
Cashier
Dunkin’ Donuts
09.2023 - 11.2023
- Delivered exceptional customer service, fostering positive relationships with patrons.
- Handled cash transactions accurately, maintaining high levels of operational efficiency.
- Managed inventory, ensuring stock levels met demand while minimizing waste.
- Collaborated with team members to streamline workflows and enhance overall performance.
- Assisted in training new staff on best practices and customer engagement strategies.
Education
High School Diploma -
Park Vista
Greenacres, FLSkills
- Customer Service
- Inventory Management
- Leadership Development
- Operational Efficiency
- Team Collaboration
- Event Management
Timeline
Concession, Usher, Greeter, Box Office
CMX
01.2025 - Current
Cashier
Dunkin’ Donuts
09.2023 - 11.2023
High School Diploma -
Park Vista