KEVET IRAHETA
Houston,TX
Summary
Dynamic professional with a proven track record at State Farm Insurance and HCTRA, excelling in customer service and problem-solving. Adept at managing multiple tasks while demonstrating empathy and patience. Bilingual and skilled in time management, consistently enhancing customer satisfaction and fostering strong relationships through effective communication.
Overview
6
6
years of professional experience
Work History
Longshoremen
ILA 24
Houston, TX
08.2022 - Current
- Displayed exceptional organizational skills while managing multiple tasks simultaneously.
- Maintained an organized work area by safely storing tools and supplies after completing tasks.
- Performed safety checks on vehicles and equipment prior to use.
- Utilized problem solving skills to resolve issues that arose during the loading and unloading process.
Customer Service Representative
Harris County Toll Road Authority
7701 Wilshire Place Dr Houston, TX 77040 United S
04.2025 - 02.2026
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume calls while maintaining professionalism and empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service
State Farm Insurance Company
Houston, TX
02.2020 - 04.2025
- Managed customer service inquiries promptly and professionally.
- Established relationships with customers by providing excellent customer service.
- Resolved customer service inquiries in a timely manner while demonstrating exceptional customer service skills.
- Developed strong communication skills through customer service roles.
- Developed strong interpersonal skills through customer service interactions.
Education
Associates - kinesiology
San Jacinto College
Pasadena, TX05.2026
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Time management
- Empathy and patience
- Call center experience
- De-escalation techniques
LANGUAGES
English Native
Spanish Native
Timeline
Customer Service Representative
Harris County Toll Road Authority
04.2025 - 02.2026
Longshoremen
ILA 24
08.2022 - Current
Customer Service
State Farm Insurance Company
02.2020 - 04.2025
Associates - kinesiology
San Jacinto College