KEVIL SOWELS
Euless,TX
Summary
Claims specialist with a background in reviewing and processing FHA, VA, USDA, Part B, and reverse mortgage claims. Focused on documentation accuracy, discrepancy resolution, lender and vendor follow-up, and compliance with investor and regulatory requirements. Skilled in financial analysis, record review, and clear documentation to support timely claim completion.
Overview
22
22
years of professional experience
Work History
Claims Specialist
Rocket Mortgage
Lewisville, TX
01.2026 - 10.2026
- Facilitated claims submissions to Freddie Mac, Fannie Mae, FHA, VA, and USDA, ensuring compliance and timely processing.
- Reviewed and processed USDA claims, checking documentation for accuracy and compliance with investor and regulatory requirements.
- Investigated claim details using Rocket Mortgage systems and service records.
- Resolved claim discrepancies by comparing records, payments, and account history.
- Reviewed claims files for mortgage servicing accounts and borrower documentation.
- Coordinated requests for missing information with lenders and third-party vendors to expedite claims resolution.
- Collaborated with internal departments to address and resolve claims processing issues, enhancing overall efficiency.
- Documented specific claims by completing and recording forms, reports and logs.
- Worked with all types of claim filing such as Short Sale, REO Sold, REO Unsold, 3rd Party claims.
- Supported supplemental claim filing as backup during high-volume periods
- Supported and assisted with VA/FHA claims as backup was needed.
Claims Specialist
Mr Cooper Mortgage
Lewisville, Texas
07.2021 - 12.2025
- Reviewed and processed USDA claims to ensure documentation accuracy and regulatory compliance.
- Submitted claims to mortgage entities including Freddie Mac, Fannie Mae, FHA, VA, and USDA for timely processing.
- Reviewed claims files for mortgage servicing accounts and borrower documentation.
- Investigated claim details using Rocket Mortgage systems and service records.
- Resolved claim discrepancies by comparing records, payments, and account history.
- Handled diverse claim filings including short sale, REO sold, REO unsold, and 3rd party claims.
- Supported supplemental claim filing as backup.
- Supported and assisted with VA/FHA claims as backup was needed.
Default Reverse Mortgage Specialist
Mr. Cooper Mortgage
Lewisville, TX
10.2016 - 07.2021
- Filed Claim Type 21 to HUD for various reverse mortgage claims, ensuring accurate and timely submissions to facilitate recovery efforts.
- Processed claims for Part B/Reverse Mortgage, coordinating with GSE (FNMA and FHLMC), mortgage insurance companies, FHA, VA, and other investors to recover advances during the default process.
- Review, analyze, and process government mortgage claims while ensuring accuracy and compliance with established investors, mortgage insurance, and company requirements.
- Verified compliance with FHA HECM guidelines and company lending policies, ensuring adherence to regulatory standards.
Sr Research & Litigation Specialist
Citi Mortgage
Irving, TX
01.2005 - 01.2015
- Recommended property value resolutions to maintain investor interest, utilizing disposition model for financial gain/loss estimation on Citi mortgage loans.
- Managed high-risk situations to mitigate potential losses effectively.
- Review vacant FHA & VA loans with delinquent Tax, Tax Liens, prior to foreclosure sales.
- Sent checks to Counties and Cities to pay off delinquent tax for interested properties.
Education
Bachelor of Science - Sociology - Minor in Interdisciplinary Studies
Texas A&M University
Texarkana, TX06-2026
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX05-2026
Skills
- Claims processing
- Document review
- Financial Analysis & Research
- LPS-MSP(Mortgage Servicing Platform)
- Valeri, BKFS/ICE MSP, Yardi, USDA Linc, Property 360, Claims Application, Proven, Hermit
- Critical thinking
- Time management
- Adaptability
- Teamwork
- Communication
- Excellent communication
- Adaptability and flexibility
- Excellent communication
Personal Information
Title: MORTGAGE CLAIMS SPECIALIST
Timeline
Claims Specialist
Rocket Mortgage
01.2026 - 10.2026
Claims Specialist
Mr Cooper Mortgage
07.2021 - 12.2025
Default Reverse Mortgage Specialist
Mr. Cooper Mortgage
10.2016 - 07.2021
Sr Research & Litigation Specialist
Citi Mortgage
01.2005 - 01.2015
Bachelor of Science - Sociology - Minor in Interdisciplinary Studies
Texas A&M University
Associate of Arts - General Studies
Tarrant County College