Kevin Acevedo
Philadelphia,PA
Summary
Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Wawa Food Markets
Philadelphia, PA
01.2016 - Current
- Work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals
- Respond to and resolve customer inquiries and solicit customer feedback and input
- Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training; make appropriate recommendations to store management regarding the same
- Provide direction, motivation, and coaching for associates during the shift
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices
- Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable
- Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders
Prep Cook
Whole Food Market
Philadelphia, PA
09.2019 - 09.2020
- Performs all functions related to proper food preparation and maintenance of the cold case, fresh pack, salad, and hot bars
- Ensures food quality and presentation and performs duties related to stocking and sanitation
- Ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times
- Perform in accordance with team and store Standard Operating Procedures
Education
High School Diploma -
Franciso Mendoza High School
Isabela, PR06.2014
Skills
- Team Leadership
- Training and Development
- Scheduling
- Customer Relations
- Complaint resolution
- Order Fulfillment
- Report preparation
- Money handling abilities
- Strategic planning
- Retail store support
- Recordkeeping strengths
- Creative problem solving
Certification
ServSafe
Additional Information
Bilingual; fluent in both Spanish and English
Timeline
Prep Cook
Whole Food Market
09.2019 - 09.2020
Customer Service Supervisor
Wawa Food Markets
01.2016 - Current
High School Diploma -
Franciso Mendoza High School
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