Kevin Adams
Senior Support Engineer
Jefferson,GA
Summary
Over 20 years experience in IT support with the past 4 years working completely remote. Providing help desk support; taking on projects such as Change Management; setup, configure Skype for Business server and rollout Skype client installation; Active Directory management; create, test and implement GPOs; Office 365 Administration; Microsoft MDT Windows 10 image deployment; Smartdeploy remote Windows 10 image deployment.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Senior Support Engineer
Angelica
Oakbrook Terrace, IL
06.2009 - Current
- Delivered Tier 1-3 support to internal customers for problem identification, diagnosis and issue resolution.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Worked directly with internal customers in rollout and post-rollout stages to train and support new applications and systems.
- Created and administered profiles and accounts in Active Directory, Oracle and other systems.
- Patched software and installed new versions to eliminate security problems and protect data..
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Implemented MDT and deployed Windows 7 images.
- Implemented SmartDeploy and remotely upgraded from Windows 7 to 10.
- Configured Sype for Business server and rolled out Skype for Business clients.
- Implemented NinjaRMM for remote patch management.
- Communicated with VP of IT to share critical technical information and deliver project updates.
- As Change Manager ran Change Management meetings to enable beneficial changes with minimal disruption to business.
Computer Analyst
McKesson
Alpharetta, GA
07.2006 - 03.2009
- Delivered Tier 1 support to hospitals nation wide.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Associate of Science - Electronics Technology
ITT Technical Institute
Salt Lake City, UT 08.2002 - 05.2004
Skills
Hardware and software installation
Remote Technical Support
Patch Management
Change Management
Remote Desktop support
O365 Administration
Remote Image Deployment
System upgrades
Powershell
Timeline
Senior Support Engineer
Angelica
06.2009 - Current
Computer Analyst
McKesson
07.2006 - 03.2009
Associate of Science - Electronics Technology
ITT Technical Institute
08.2002 - 05.2004
Training Obtained During Career
Installing and Configuring Windows Server 2012 (M20410)
Administering Windows Server 2012 (M20411)
Office 365 Administrator (MS-030T00)
Automating Administration with Windows PowerShell (M10961)
Training Obtained During Career
Installing and Configuring Windows Server 2012 (M20410)
Administering Windows Server 2012 (M20411)
Office 365 Administrator (MS-030T00)
Automating Administration with Windows PowerShell (M10961)