Carmella Spencer
Summary
Results-driven professional specializing in customer service and operations. Expertise in managing inventory accuracy through systematic cycle counting, while ensuring compliance with safety standards. Dedicated to creating a safe working environment and enhancing customer satisfaction through effective collaboration.
Overview
14
14
years of professional experience
Work History
Associate
GXO Logistics
Moncks Corner, South Carolina
03.2025 - Current
- Labeled Racks & populated batteries for the racks.
- Braced racks
- Executed precise picking, packing, and shipping of customer orders using RF scanners and WMS.
- Managed loading and unloading of outgoing/incoming shipments, verifying contents against manifests and conducting quality inspections.
- Contributed to stock replenishment, performing systematic cycle counting for 100% inventory accuracy.
- Operated manual and powered material handling equipment in strict adherence to OSHA safety standards.
- Maintained clean, organized, and safe working environment to optimize operational efficiency.
- Inspected returned packages to verify contents against RMA authorization forms.
- Evaluated physical and functional condition of products, reinventorying damaged or defective items.
- Updated WMS or ERP or EWM systems to reflect status of returns and other inventory changes.
- Inducted material for production processes efficiently.
Phlebotomist
Quest Diagnostics
01.2023 - 01.2024
- Perform accurate blood draws, specimen collection, and handling.
- Ensure patient comfort and clear communication during procedures.
- Maintain strict attention to detail and compliance with safety standards.
- Manage patient data and documentation with accuracy.
Security Officer
G4S
01.2019 - 12.2022
- Monitored premises and ensured safety and compliance.
- Managed access control and verified credentials.
- Responded to incidents calmly and professionally.
- Maintained detailed reports and surveillance monitoring.
Medical Assistant / Phlebotomist
Free Clinic
01.2019 - 12.2022
- Performed venipuncture, vital signs, and patient intake.
- Assisted with procedures and maintained patient records.
- Provided administrative support and scheduling.
- Ensured clean and organized patient environments.
Customer Service Agent
iQor
01.2012 - 01.2014
- Managed high-volume inbound/outbound calls.
- Resolved customer issues and tracked complaints.
- Maintained strong communication and problem-solving skills.
Education
Register Medical Assistant And Certified Phlebotomist - Medical
Southeastern College
North Charleston, SC07-2018
High School Diploma -
Goose Creek High
Goose Creek, SC05-2012
Skills
- Attention to Detail
- Data Entry & Accuracy
- Customer Service
- Team Collaboration
- Problem Solving
- Inventory & Logistics
- Microsoft Office (Word, Excel)
- Communication
- Time Management
- EPJ/Forklift operation
References
- Chelsea Palmer-Taylor, GXO Logistics HR, 843-789-9448
- Norman West, G4S/Allied Universal Security, Supervisor, 854-213-1615, normanwest46@gmail.com
- Jessica Tupper, G4S/Allied Universal Security, Colleague, 843-209-7776
- Amber Thompson, Edisto Indian Free Clinic, Physician Assistant, 336-596-0541
- Megan Roberts, Edisto Indian Free Clinic, Office Administrator, 843-908-0066
- Latisha West, iQor, Supervisor, 843-330-7007
Timeline
Associate
GXO Logistics
03.2025 - Current
Phlebotomist
Quest Diagnostics
01.2023 - 01.2024
Security Officer
G4S
01.2019 - 12.2022
Medical Assistant / Phlebotomist
Free Clinic
01.2019 - 12.2022
Customer Service Agent
iQor
01.2012 - 01.2014
Register Medical Assistant And Certified Phlebotomist - Medical
Southeastern College
High School Diploma -
Goose Creek High