Kevin A Green
Senior Sales Representative
Bridgeport,CT
Summary
Goal-oriented Senior Sales Representative with combined 20 years of experience in Customer Service and Sales industry. Known professionally for coordinating and mentoring sales personnel to promote workplace morale and productivity. Highly skilled in account maintenance and customer service.
Overview
23
23
years of professional experience
1
1
Certification
1
1
Web Ex Trained , Power Point ,Outlook, Microsoft Excel
Work History
Senior Sales Representative
M&T Bank
Bridgeport, CT
10.2019 - 04.2023
- Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business. Development of appropriate training materials for training classes. Conducted course evaluations and suggest changes. Also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager .
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Sales Representative
Optimum / Cable-vision LLC
Bronx, NY
01.2012 - 08.2019
- Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and monthly target sales report.
Subject Matter Expert Specialist
T-Mobile / Sprint
Elmsford, NY
03.2000 - 09.2009
- Troubleshot and elevated customer inquiries/escalations via telephone and email
- Negotiated settlements and performed daily follow-up calls to inactive customers or those with unresolved inquiries while ensuring timely and exceptional customer service
- Recognized with "Sales Award" for efficient performance and sprint retention.
Education
Certificate in Automotive Engineering - Automotive Engineering
Belize University
06.1995
High School Diploma - Social Sciences
Wesley College
04.1994
Certification
NMLS Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Cross-selling and upselling
- Product and service knowledge
- Network development
- Staff Training
- Sales expertise
- Customer Needs Assessment
- Online training experience
- Training program development
- Employee training
- Mentorship
- Training assessment
Timeline
Senior Sales Representative
M&T Bank
10.2019 - 04.2023
Senior Sales Representative
Optimum / Cable-vision LLC
01.2012 - 08.2019
Subject Matter Expert Specialist
T-Mobile / Sprint
03.2000 - 09.2009
Certificate in Automotive Engineering - Automotive Engineering
Belize University
High School Diploma - Social Sciences
Wesley College
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