KEVIN AGUIRRE
La Puente,CA
Summary
Dynamic Assistant Store Manager with a proven track record at Mariscos Villa Del Mar, excelling in customer service and team leadership. Enhanced inventory accuracy and reduced shrinkage through effective problem-solving and operational improvements. Skilled in cash management and fostering positive customer relations, driving sales growth and customer satisfaction..
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Mariscos Villa Del Mar
02.2019 - Current
- Assisted in daily store operations and maintained organized displays.
- Implemented inventory management systems to enhance stock accuracy and reduce shrinkage.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Learned inventory management systems to track stock levels and reorder supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Gathered customer feedback to identify areas for improvement in service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Adapted quickly to new processes and procedures during busy sales periods.
- Collaborated with staff to ensure cleanliness and safety standards were met consistently.
- Led team to achieve sales targets through effective staff training and motivation.
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2015 - 02.2019
- Supervised daily operations ensuring compliance with safety standards and company policies.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated shift schedules, optimizing labor allocation to meet production demands.
- Implemented process improvements that enhanced efficiency in workflow management.
Assistant Store Manager
Dominos's Pizza
06.2012 - 06.2015
- Streamlined operational processes, improving store efficiency and customer satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Arroyo High School
El Monte, CANo Degree - Business Admin
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Problem-solving
- Multitasking and organization
- Store operations
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Customer service
- Customer experience
- Customer relations
- Policies and procedures
- Marketing and promotions
Accomplishments
- Supervised team from 6-12 staff members.
- Achieved 4.2 Star through YELP effectively helping with over-all Store credibility and customer trust.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- California Food Handler Card - Food Manager Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Mariscos Villa Del Mar
02.2019 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2015 - 02.2019
Assistant Store Manager
Dominos's Pizza
06.2012 - 06.2015
High School Diploma -
Arroyo High School
No Degree - Business Admin
Mt. San Antonio College
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