Kevin Ahir
Palo Alto,CA
Summary
Dependable hospitality professional with a decade of experience in successful hotels and restaurants providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Operations Manager
Ahir Hospitality
06.2014 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Server
Spice Affair Restaurant
04.2017 - 03.2020
- Ensured that patrons had an enjoyable dining experience by providing quality customer service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Payroll Specialist
Portofino Spa
01.2018 - 11.2019
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Education
Bachelor of Science - Financial Services
California State University Northridge
18111 Nordhoff St, Northridge, CA 9133006.2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Gujarati
Limited Working
Timeline
Payroll Specialist
Portofino Spa
01.2018 - 11.2019
Server
Spice Affair Restaurant
04.2017 - 03.2020
Operations Manager
Ahir Hospitality
06.2014 - Current
Bachelor of Science - Financial Services
California State University Northridge
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