Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH MOSKAL

Eau Claire,WI

Summary

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

7
7
years of professional experience

Work History

Operations Manager

David's Bridal
07.2024 - Current
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Assisted in recruiting, hiring and training of team members.
  • Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.

Customer Service Representative

David's Bridal
01.2024 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.

Undergraduate Research Assistant

Laboratory of Timothy Donohue
09.2018 - 05.2022
  • With careful organizational skills, I efficiently managed the planning of an independent research project, anticipating potential delays or setbacks, to ensure its completion within the given deadline.
  • I collaborated with my mentor to develop a hypothesis that would explain the presence of an unusual phenotype in the microorganism.
  • I analyzed both qualitative and quantitative data obtained from the tests and promptly shared my findings and their implications with my mentor.

Sales Associate

Express Factory Outlet
01.2018 - 01.2021
  • I facilitated engaging and friendly conversations with customers, effectively identifying their needs and creating a positive experience that encourages them to return.
  • Successfully building and maintaining relationships with peers and upper management, I effectively communicated with coworkers to ensure complete coverage of all store responsibilities, contributing to team success.
  • I helped my coworkers complete sales-processing tasks in order to achieve our daily sales objectives.
  • I provided customers with accurate information about sales and promotions to motivate them to make purchases by addressing their inquiries about products.

Education

Bachelor of Science - Environmental Science

University of Wisconsin, Madison
05.2024

Skills

  • Problem-solving
  • Team leadership
  • Time management
  • Data analysis
  • Multitasking and organization
  • Teamwork and collaboration

Timeline

Operations Manager

David's Bridal
07.2024 - Current

Customer Service Representative

David's Bridal
01.2024 - 07.2024

Undergraduate Research Assistant

Laboratory of Timothy Donohue
09.2018 - 05.2022

Sales Associate

Express Factory Outlet
01.2018 - 01.2021

Bachelor of Science - Environmental Science

University of Wisconsin, Madison

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