Excel, Outlook, Word
Kevin Alexander
Barista, Crisis Counselor
Silver Spring,MD
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with a focus on delivering personalized customer service and counseling care.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Crisis Counselor Volunteer
The Trevor Project
Silver Spring, MD
07.2021 - Current
- Provided crisis intervention and suicide prevention support to LGTBQ youth experiencing emotional crisis
- Conducted a Risk Assessment to every contact in order to determine their suicide risk and appropriate level of support
- Completed 40 hours of virtual training that covered counseling skills, LGBTQ identities, and protocols
- Filled out case record documentations for every chat with a detailed summary of the contact's safety plan and reason for reaching out
- Collaborated with supervisors to aid in de-escalation procedures and further counseling support
Barista
Starbucks
Bethesda, MD
09.2019 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created a wide variety of hot and cold drinks with consistency, speed, quality and positive customer satisfaction.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated to recall customers' names and address each by name.
Education
Bachelor of Science - Accountancy
Arizona State University
Tempe, AZ 05.2021 - Current
Skills
Self-Motivated
Detail Oriented
Teamwork
Problem Solving
Exceptional customer service
Time Management
Software
Interests
Yoga, Reading and Nature
Timeline
Crisis Counselor Volunteer
The Trevor Project
07.2021 - Current
Bachelor of Science - Accountancy
Arizona State University
05.2021 - Current
Barista
Starbucks
09.2019 - Current