Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
SoftwareEngineer

Kevin Alexander

Catonsville,MD

Summary

Results-oriented professional with 20+ years of experience in real estate sales management, seeking a new career in IT Help Desk support. Demonstrated leadership, problem-solving, and customer service skills. Currently pursuing CompTIA A+, Network+, and Security+ certifications. Proficient in troubleshooting, communication, and providing efficient solutions under pressure.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Real Estate Sales Manager

Century 21 Certified Realty Group
Owings Mills, MD
02.2012 - 08.2022
  • Supervised a team of 45 real estate agents, delivering training, support, and oversight for exceptional service delivery and sales achievements.
  • Developed strategies that increased customer satisfaction by 65%, resulting in long-term client relationships and referral business.
  • Worked with customers to analyze needs, troubleshoot issues, and promptly resolve any concerns for efficient transactions.
  • Demonstrated excellent problem-solving and time management skills through the negotiation of contracts and management of multiple concurrent projects.
  • Managed CRM tools, provided support to staff with technical troubleshooting, and oversaw software updates.
  • Created customer-centric training modules for onboarding new employees.

Education

IT Support Courses - CompTIA A+, Network+, and Security+ preparation.

Baltimore City Community College
Baltimore, MD
05-2025

Real Estate Salesperson License -

The CE Shop
Online
02-2012

Skills

  • Strong customer service and communication skills
  • Problem-solving and troubleshooting abilities
  • Technical support (in progress, CompTIA A, Network, Security certification)
  • Team leadership and management experience
  • Time management and multitasking
  • Conflict resolution and negotiation
  • Proficient in Microsoft Office Suite
  • Basic knowledge of networking, hardware, and software troubleshooting (via current studies)

Certification

  • CompTIA A+, In Progress
  • CompTIA Network+, In Progress
  • CompTIA Security+, In Progress

Accomplishments

  • One million producers club for 2013-2015
  • Top 100 producing manager in Maryland 2016-2021

References

References available upon request.

Timeline

Real Estate Sales Manager

Century 21 Certified Realty Group
02.2012 - 08.2022

IT Support Courses - CompTIA A+, Network+, and Security+ preparation.

Baltimore City Community College

Real Estate Salesperson License -

The CE Shop

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