Kevin Armstrong
Charleroi,Pa
Summary
Dynamic Service Technician with a proven track record at Comcast, Xfinity, excelling in equipment maintenance and system diagnostics. Recognized for enhancing customer satisfaction through effective communication and troubleshooting skills. Successfully reduced downtime and improved safety compliance as a Maintenance Supervisor, demonstrating leadership and a commitment to quality control.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
43
43
years of professional experience
Work History
Service Technician
Comcast, Xfinity
06.1998 - 05.2025
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Maintenance Supervisor
Montgomery Wards Department Store
10.1989 - 05.1996
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
Field Artillery Cannon Crewman
US Army
01.1982 - 10.1989
- Enhanced team cohesion through consistent communication and collaboration during field exercises.
- Ensured smooth operations during deployments by effectively managing supply chain logistics for ammunition and equipment transportation.
- Assisted in coordinating fire support requests from infantry units as part of a larger combined arms operation plan.
- Emphasized teamwork and collaboration, consistently working alongside crew members to ensure successful completion of all tasks.
- Maintained high levels of physical fitness, contributing to overall unit readiness for deployment or other missions.
- Optimized crew efficiency with thorough cross-training in multiple artillery roles and responsibilities.
- Exceeded inspection standards during annual evaluations, showcasing the effectiveness of established maintenance procedures.
Education
GED -
Charleroi Area High School
Charleroi, PA06.1982
Skills
- Equipment maintenance
- System diagnostics
- Electrical troubleshooting
- Preventative maintenance
- Customer service
- Inventory management
- Safety compliance
- Punctual and reliable
- Troubleshooting skills
- Installation and repair
- Valid Driver's license
- Diagnostic testing
- Quality control
Timeline
Service Technician
Comcast, Xfinity
06.1998 - 05.2025
Maintenance Supervisor
Montgomery Wards Department Store
10.1989 - 05.1996
Field Artillery Cannon Crewman
US Army
01.1982 - 10.1989
GED -
Charleroi Area High School
Similar Profiles
Kevin MooreKevin Moore
RF Field Lead Communications Technician at Comcast/Comcast/XfinityRF Field Lead Communications Technician at Comcast/Comcast/Xfinity
JaShaun PullmanJaShaun Pullman
Rep 3, Finance & Accounting (Court Svcs-XPE) at Comcast-XfinityRep 3, Finance & Accounting (Court Svcs-XPE) at Comcast-Xfinity
Timothy MillsTimothy Mills
Construction Specialist 2 at Comcast, XfinityConstruction Specialist 2 at Comcast, Xfinity
Kaitlyn RothKaitlyn Roth
Store Manager at Cox MarketStore Manager at Cox Market
Cole PerryCole Perry
Software/Industrial Automation Engineer at ECISoftware/Industrial Automation Engineer at ECI